Repurchase Process Coordinator

Job Title: Repurchase Process Coordinator

Duration: 12 Months

Location: Atlanta GA, 30354

Pay Rate: $24.32 - $26.48 hourly on W2

Schedule/Shift: 40 hrs - 9:00am-6:00pm (Flexible)

Hybrid - 3 days in office

Job Summary:

Position overview:
* To provide clerical support for various aspects of the repurchase process as well as provide varied assistance to the Customer Relations team as needed.

Roles & responsibilities:
To assist the Customer Dispute Resolution Manager (CDRM) in the various day-to-day duties, included but not limited to:

• Working with vendor to manage and maintain reporting of vehicle inventory.
  * Creating cases in CRM system in accordance with Customer Relations Procedures for each demand or arbitration received.
  * Sending acknowledgement letters and emails to customers and attorneys upon receipt of demands or for confirmation of Final Repair Attempt dates.
  * Drafting and sending out offer letters to customers and attorneys.
  * Contact for opposing counsel in case negotiation.
  * Completing disposal paperwork for each repurchase demand.
  * Terminating customers ownership in CRM system upon the completion of a repurchase.
  * Assisting with the deletion of customer data through systems and vendors.
  * Creating and assigning cases for the purpose of repurchase prevention.
  * Tracking and maintaining an accurate list of surrendered cases and collaborating with to effectively bring claims to account closure.
  * Providing proof of compliance regarding arbitration matters.
  * Supporting check request procedure for all Repurchase/Replacement Vehicles and settlements.
  * Supporting the Legal Department with acquiring appropriate documentation and case disposal.
  * Supporting CDR Manager day-to-day duties as it relates to case resolution.
  

  Assist the Customer Relations Department with other clerical needs as required.

Including but not limited to:

* Receiving and distributing mail as well as sending packages out as required.
* Completing and submitting Drivers Selection orders from the Contact Center.
* Setting up meetings and organizing department events.
* Compiling monthly reports for various projects.
* Serving as backup for the Customer Relations Administrative Coordinator & Repurchase Claims Coordinator.
* Assisting with other ad hoc projects as needed.

Required qualifications include:
* High School Diploma or higher, some college preferred.
* Some automotive knowledge a plus.
* Strong excel skills.
* Paralegal certificate or some type of legal training or experience preferred.
* Extremely detail oriented.
* Keen organizational and prioritization skills.
* Quick learner who is flexible in taking on new tasks.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.