Principal Security Strategist

About this team

The Strategic Security Services team isexpandingwithin Citrix. Our mission is to proactively harden and protect our most strategic customers. We act as "white-glove" security partners for the world's most complex financial, healthcare, government, and critical infrastructure organizations. We are a team of deeply technical, risk-aware experts whose sole focus is to make these customers demonstrably more secure, reduce their risk, and in turn, protect their business.

Position Overview

As a Principal SecurityStrategist, you will be the primary security partner and advocate for a dedicated portfolio of strategic customers. You willleverageyour deepexpertiseinthe Citrix platform, includingCitrix Virtual Apps and Desktops (CVAD) and NetScaler,to guide your customersthrough a continuous security improvement journey.

This is not a traditional consulting role. You are a long-term, relationship-based advisor. Your goal is to move beyond reactive problem-solving and drive a proactive security posture through hands-on guidance, risk management, and strategic education. You will be your customers' trusted guide for security, from architecture and configuration to incident coordination.

What You'll Be Doing

• Serve as the named, high-touch security expertandsecurity point of contactfor your assigned customers.
• Collaborate closely with the Account Technical Specialist (ATS) and other internal teams to ensure a unified customer experience.

• Conduct security assessments, design reviews, and hardening workshops forCitrix customers.

• Develop andmaintaina prioritized Remediation Roadmap for eachcustomer, anddrive them toward execution.

• Leverage and drive adoption of product telemetry to create and review customer-facing dashboards.

• Report on security posture, risk reduction, and month-over-month improvements, culminating in an annual Security Executive Briefing.

• Deliver security-focused educational content, including workshops, threat modeling sessions, and tabletop exercises to test customer incident response plans.

• Contribute to our webinarsandnewslettersto provide security information at scale.

• Act as the primary coordinator and approver for third-party security services during a critical security bulletin or customer incident.

• Act as the "voice of the customer" for security, providing direct, actionable feedback to our Product and Engineering teams to make our core products more secure.

Basic Qualifications

• 8+ years of experience in a senior, customer-facing technical role (e.g., Security Architect, Principal Consultant, or Senior Solutions Engineer).

• Deep, demonstrableexpertisein the architecture, security, and hardening of Citrix Virtual Apps and Desktops (CVAD).

• Strong foundational knowledge of NetScaler (ADC) architecture, including Gateway, Authentication (nFactor), and WAF.

• Broad, practical knowledge of IT security principles: Identity and Access Management (IAM), network security (firewalls, segmentation), application security, logging/SIEM, and risk management.

• Exceptional communication and presentation skills. You must be able to explain complex technical risks to both C-level executives and senior engineers.

• Proven ability to manage complex, high-pressure customer situations with sound, risk-aware judgment.

• Ability to travel to customer sites, conferences,trainingand internal meetings.

Preferred Qualifications

• Relevant security certifications (CISSP, CISM, CISA, or similar).

• Advancedexpertisein NetScaler, particularly NetScaler Console Security Advisory and Application Firewall (WAF).

• Experience in one or more of our key customer verticals (Financial Services, Healthcare, Government).

• Experience delivering tabletop exercises, threat modeling, or security workshops.

• Experience with public cloud (Azure, AWS, GCP) security andarchitecture.