Sr. Director, Software Engineering - Workflows

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Senior Director of Engineering will lead the development and scaling of our core product lines, taking them from early-stage adoption to massive enterprise scale. You will be responsible for a portfolio of products, driving the technical vision for Agentic AI applications that are not just functional but delightful to use. You will bridge the gap between complex backend AI systems and intuitive, design-forward customer-facing interfaces.

This position is a people manager role reporting to the VP of Engineering.

Responsibility

• Lead multiple product engineering teams through the full lifecycle-from rapid prototyping and 0 to 1 validation to 1 to 10 growth and hardening for enterprise scale

• Architect and deliver sophisticated AI-driven applications, specifically focusing on agentic AI that can autonomously execute complex workflows for users

• Present technical strategy, roadmaps, and health metrics regularly to C-level leadership and the Board

• Act as a trusted technical advisor in high-stakes customer meetings, directly engaging with clients to understand their needs and explain our technical value

• Partner deeply with Design leadership to build enterprise-grade applications that rival consumer products in usability

• Ensure technical decisions support high-fidelity, design-heavy user experiences

• Act as a key technical partner to Go-To-Market (GTM) teams

• Work directly with Sales, Customer Success, and Support to unblock deals, resolve critical escalations, and align the roadmap with market needs

• Define the technical roadmap and organizational structure

• Recruit, mentor, and retain a world-class engineering team, fostering a culture of technical excellence and customer obsession

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 15+ years of software engineering experience, with at least 7+ years in senior leadership roles (Director level or above)

• Experience taking multiple products (1-10+) from early concept (0 to 1) through to significant scale and revenue growth (1 to 10)

• Experience building and shipping production-level AI applications

• Experience with LLMs, Agentic AI, or autonomous systems

• Experience presenting complex technical topics to senior leadership (C-Suite) and non-technical stakeholders with clarity and confidence

• Experience working directly with external customers, including hopping on calls to support sales deals or address critical technical feedback

• Experience building complex, customer-facing enterprise B2B applications with a high bar for UI/UX

• BS/MS in Computer Science or equivalent practical experience. You can still hold your own in a technical architecture review

Preferred

• Experience managing and unifying geographically distributed engineering teams across multiple time zones and cultures

• Experience building enterprise workflow products that successfully target both high-velocity Commercial (SMB/Mid-Market) segments and complex Enterprise segments

• Experience scaling engineering organizations in a high-growth startup environment (Series B to IPO)

• Understand the importance of pixel-perfect implementation and have a history of successful collaboration with creative directors

• Background in building platforms that support third-party partners or developer ecosystems

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington, Maryland, New Jersey and New York (including NYC metro area): $254,400.00 - $363,700.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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