Application Support Intern (Summer 2026)

Exiger
United States, New York, New York
Mar 01, 2026
Who We Are: Exiger transforms supply chains into a strategic advantage-advancing our mission to make the world a safer and more transparent place to succeed. OurAI platform, 1Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings to strengthen long-term resilience. Trusted by 550+ global customers-including Fortune 500 companies and U.S. government agencies-Exiger is a recognized, award-winning leader in supply chain AI and a FedRAMP authorized provider to the federal government. Application Support Intern (Summer 2026) Location: New York, NY (Hybrid) Duration: June 15, 2026 - August 21, 2026 Pay Rate: $25/hour Role Summary Exiger is seeking a curious, solution-oriented Application Support Intern to join ourteam for Summer 2026. Reporting to experienced members of the Support organization and paired with mentors, this intern will support Exiger's product suite while contributing to meaningful operational and process improvements during a period of significant tooling and platform transformation. This is a hands-on, full-time internship designed to provide real-world exposure to enterprise SaaS application support, customer onboarding, and operational optimization in a fast-paced, mission-driven environment. The role is based in the NYC metro area and follows a hybrid schedule, with in-office collaboration Tuesday- Thursday. Key Responsibilities As an Application Support Intern, you will contribute across day-to-day support operations while helping the team evolve its processes and tooling: Develop a working knowledge of Exiger's product suite (training provided) Provide end-user application support across Exiger's platforms Coordinate, prioritize, and track incoming support requests Analyze and troubleshoot application issues while minimizing response time Take ownership of support issues through final resolution, including clear communication with stakeholders Facilitate problem-solving between end-users, engineering, infrastructure, and other internal teams Support customer onboarding activities, including acquisition, configuration/enablement, and operational readiness Participate in business-as-usual (BAU) support activities to ensure smooth product operations Operational Improvement & Tooling Initiatives: Assist with the rollout and optimization of new support tools and capabilities, including: ServiceNow (SNOW) Customer portals Automation and workflows Reporting and dashboards Systems integrations and AI-assisted tooling Status pages, runbooks, and knowledge bases Help design, document, and improve processes that take advantage of newly implemented tools Contribute to special projects such as migrations, product updates, process optimization, and automation initiatives Qualifications and Required Experience Currently pursuing or recently graduated with a Bachelor's degree in Computer Science or a related technical field Strong verbal and written communication skills Ability to work independently while collaborating effectively in a team environment Comfortable multitasking and balancing competing priorities in a fast-paced setting Ability to quickly assimilate technical information and apply it to real-world problems Prior development or scripting experience (at any level) is a strong plus Interest in understanding how software systems work and how they can be leveraged to improve operational outcomes Why Intern with Us: Valuable hands-on experience in a dynamic and supportive team Mentorship from industry experts Hybrid work environment with meaningful in-office collaboration Hands-on experience working with an experienced Application Support team Dedicated mentorship and professional development opportunities Exposure to real-world SaaS security, compliance, and risk management challenges Inclusive, mission-driven culture focused on impact, learning, and growth Networking Opportunities within the organization #Li-hybrid #Li-DNI This is a hybrid position based in New York, NY. The pay rate is $25.00 /hour. Exiger is named a Leader in the GartnerMagic Quadrant for Supplier Risk Management, twice selected as one of Fast Company's 'Brands That Matter,' and recipient of the Third Party Risk Association's Innovator Award, Exiger's technology has been recognized by leading analyst evaluations and 50+ awards. Learn more atExiger.comand follow Exiger onLinkedIn. At Exiger, our values define how we work and why we lead. We are mission-inspired, imagination-driven, trust-anchored, and compassion-focused-committed to building technology that makes the world safer, more transparent, and more resilient. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.