Technology Solutions Architect (Business Analyst IV)

Fairfax County's Department of Neighborhood and Community Services (NCS) is seeking a dynamic leader to join our Technology Services Unit. If you are looking for a technology position in which you can have a real impact in strengthening the well-being of individuals, families, and communities, NCS's Technology Services Unit may be the place for you!

This position supports numerous applications, providing information security coordination and project research and support, and supervising technical staff. Serves a key role in a team-based environment and will be actively involved in all aspects of information technology system administration. Under minimal supervision of the Info Tech Program Manager I, this position serves as the strategic technology solutions manager of NCS. Selectee will help meet the demands of a fast-paced technology environment and be a critical part of an organization that makes a daily difference in Fairfax County communities.

Responsibilities of this position include, but are not limited to:

• Manage complex information technology solutions projects;
• Provide oversight and strategic direction to departmental systems and applications;
• Supervise tiers of Technology Solutions staff;
• Investigate and coordinate system problems of the most complex nature, designing corrective procedures, interacting with Department of Information Technology (DIT) staff, other governmental or quasi-governmental entities, and vendors on system-related issues, and authorizing migration from development to production environment;
• Conduct research and provide input into department strategy to meet future information technology business needs;
• Align resources necessary to support computer operations and systems development while ensuring integrity of department data;
• Authorize department user access;
• Coordinate department compliance with federal, state, and local (including county IT Security policy) regulations;
• Participate on county-wide steering committees;
• Coordinate efforts with all stakeholders and with the appropriate information technology staff and perform related work as required.

• Direct the alignment of technology solutions with business strategies;
• Determine requirements, design, develop, and implement solutions for NCS business needs;
• Analyze, develop, and deploy Power App solutions (Smartsheet, Nintex Cloud, MS Forms, Power BI, GenAI, and others), including needs assessments, programming, user acceptance testing, training, security, performance, and ongoing support;
• Develop and interpret customer requirements into logical specifications;
• Upskill Technology Solutions staff on Power Platform solutions;
• Research the use of new methods and Power Platform technologies;
• Work concurrently on multiple project requests;
• Work collaboratively with business units, NCS business analysts, and NCS Intranet/Internet architects to ensure successful project implementation;
• Develop input into department strategy to meet current and future information technology solutions needs;
• Develop conceptual approaches to satisfy user requirements, investigates and coordinate system problems of the most complex nature, and designs corrective technical procedures;
• Interact with Department of Information Technology staff, County management, other governmental or quasi-governmental entities, and/or vendors on system-related issues and scheduling of priorities; and
• Authorize migration from development to production environment, allocate and supervise resources necessary to support computer operations and systems development, and ensure currency and integrity of agency data.
  

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Provides direction to align technology with organization's strategy, priorities, and business needs;
Serves as lead system administrator for multiple complex interdepartmental systems in multiple environments on a variety of platforms;
Develops the processes and policies to ensure compliance with federal and state systems and regulations;
Serves as agency's point of contact to coordinate and funnel agency's needs and requests through Human Services' centralized IT Strategic Planning Group;
Oversees the evaluation and redesign of business processes to enhance business functionality and efficiency and to facilitate large-scale change;
Leads efforts to seek ways of applying new and existing technology to business processes, providing expertise on technical trends and external practices;
Manages the business process activities for the systems development life cycle for new and/or existing complex systems;
Manages the development, implementation, interoperability, quality assurance, and security of systems;
Identifies and maintains key performance measures for business processes associated with technical systems;
Manages workgroups that perform documentation of system requirements and specifications detailing user needs to be utilized by system technical support members;
Manages staff performing the functional testing process during solution implementation to ensure that they function correctly to serve user needs without compromising other system functions;
Determines appropriate system life cycle techniques and methods for implementation;
Supervises the delivery of training classes to user groups;
Evaluates, prioritizes, and educates others on the technical implications of requested changes and improvements on systems;
Brokers services with DIT and vendors on behalf of customers;
Coordinates multi-system solutions to clarify interdependencies so that systems interface seamlessly with each other;
Communicates with other IT functional areas to apprise them of project status, inform senior management of progress, and keep DIT's technology and service

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Advanced knowledge of methods, metrics, tools, and techniques of business process reengineering;
Advanced knowledge of the principles, methods and tools for conducting performance assessments of IT systems, change management theories, and their application in a business environment;
Advanced knowledge of procedures for developing technical and operational support documentation and tools for analyzing and developing test and evaluation procedures;
Advanced knowledge of principles, methods and techniques of information technology assessment;
Considerable knowledge of interdepartmental and/or countywide processes, procedures, and requirements;
Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
Considerable knowledge of effective project management methods, practices and techniques;
Knowledge of effective supervisory methods, practices, and techniques;
Ability to manage/administer multiple computer systems in a diverse computing environment;
Ability to work on problems of diverse scope where analysis requires a comprehensive understanding of hardware/ software systems solutions;
Ability to manage both small and large long and short-term projects under project timeline and resources;
Ability to write computer program operating instructions;
Ability to write effectively, including technical writing;
Strong analytical and conceptual skills with a demonstrated track record in new concept development for various projects and complex technical plans;
Ability to understand how IT affects an organization and ability to link it to redesigned business processes;

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in computer information systems, business administration, or related field; plus five years of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle, including at least one year of supervisory experience.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a Child Protective Services Registry check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Five years of experience providing software administration for local, state or federal government.
• Five years of experience providing information technology project research and support to local, state or federal government.
• Supervisory experience managing information technology professionals with diverse technical skills.
• Demonstrated experience interacting with centralized Department of Information Technology (DIT) staff, other governmental or quasi-governmental entities, and vendors on system-related issues, and authorizing migration from development to production environment.
• Demonstrated experience serving as lead architect of business processes around complex technical systems.
• Demonstrated experience in Power App solutions (Smartsheet, Nintex Cloud, MS Forms, Power BI, GenAI, and others).

PHYSICAL REQUIREMENTS:
Work is generally sedentary in nature; however, incumbent may be required to do some walking, standing, bending, and carrying of items up to 25 pounds. Ability to operate keyboard-driven equipment. Ability to communicate verbally and in writing. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview and may include exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov EEO/AA/TTY.

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