Management Analyst III

This position works as a skilled and solutions-oriented professional to lead the agency's Information Technology (IT), data analytics, and systems operations functions. This position plays a critical role in advancing FMD's operational effectiveness by leveraging technology, systems, data, and analytics to support maintenance and facility operations. The successful candidate will be a hands-on leader with experience managing IT infrastructure, systems integrity, reporting, and enterprise maintenance systems, with a strong focus on data quality and strategic planning. This position reports directly to the Director of the Facilities Management Department.

Key responsibilities:

• Manages the agency's internal IT operations, including implementation of county security policies, asset control, access management, and user support.
• Supervises the agency's internal information technology team that identifies, locates, acquires, and manages retention of information.
• Provides advanced-level data analysis of maintenance systems (e.g., Nuvolo) to ensure the quality, accuracy, and timeliness of data related to preventive maintenance, corrective work, demand service, and non-building-related work orders.
• Oversees day-to-day administration of business-critical systems, including Nuvolo, AutoCAD, Bluebeam, and other facilities-related platforms.
• Coordinates with county Department of Information Technology (DIT), FMD Finance, Procurement, and other agencies to support system upgrades, new procurements, and licensing.
• Develop dashboards and reports that enable executive decision-making and track performance trends over time.
• Supports strategic initiatives, including department-wide planning efforts.
• Leads efforts to align system functionality and data representations with the department's maintenance goals and capital renewal strategies.
• Provides responsive, high-quality technical support to department staff, including workstation troubleshooting, software installations, and configuration of mobile/desktop systems.
• Ensures compliance with cybersecurity best practices and manages system security across platforms and users.
• Agency required provisioning responsibilities for new and current employees.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list).

• Considerable knowledge of mission, goals, and objectives of the organizational unit, program, or activities to which incumbent is assigned;
• Considerable knowledge of the principles, practices, and techniques relating to the functional area of business operation (e.g. personnel, budgeting and financial management, contract administration and management);
• Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
• Ability to identify possible solutions for solving business problems;
• Ability to evaluate proposals and solutions in terms of benefits, costs, and overall impact on the project, program, or organization;
• Ability to make oral presentations to department management, other departments, or the public;
• Ability to write detailed, accurate reports, grants, or solicitations for pertinent areas of administration;
• Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
• Ability to supervise and train staff;
• Ability to lead assigned employees, including delegating and reviewing work assignments, providing coaching and guidance, monitoring and evaluating performance, and supporting training and development planning.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area; plus four years of professional work experience within the functional area.

CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, credit check, and driving record check to the satisfaction of the employer.

This position is emergency/essential services personnel. (Required to report for duty during inclement weather and/or other emergencies.)

PREFERRED QUALIFICATIONS:

• At least 3 years of professional experience in facilities management or maintenance operations environment, data analysis and project management.
• Experience developing senior management-level dashboards and analytical summaries for public sector leadership.
• Working knowledge of Fairfax County enterprise systems, procurement policies, and information technology infrastructure.
• At least 2 years of experience managing active performance of facilities maintenance management software; experience with Nuvolo or ServiceNow is a plus.
• At least 2 years of supervisory experience within the functional area of Information Technology.
• Proven ability to establish collaborative relationships with technology experts such as senior enterprise architects, facility managers, executive managers, and other professionals.
• Proven experience working with computerized building asset inventories including the scheduling and frequencies of asset maintenance.
• Proficient in Microsoft 365.
• Well organized with project management skills.

Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home including Spanish, Asian/Pacific Islander, Indo-European, and many others. We encourage candidates who are bilingual in English and another language to apply for this opportunity.

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