Quality Assurance Technician

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visitwww.amcor.comILinkedInIGlassdoorIFacebook IYouTube

Job purpose

The Quality Assurance Technician at Amcor plays a pivotal role in ensuring the consistent production of safe, high-quality packaging products that meet both customer expectations and regulatory standards. This role involves hands-on inspection and testing-ranging from raw materials to finished goods-using lab equipment and statistical tools. You'll actively monitor production lines, identify and document non-conforming items, support root cause analysis and corrective actions, and maintain comprehensive quality records and compliance systems. By partnering closely with Production, Quality Control Managers, and cross-functional teams, your work directly supports Amcor's mission: "to unpack possibility through innovative and responsible packaging," reinforcing safety, customer trust, and continuous improvement across the plant.

Duties and Responsibilities

Raw Materials Inspection & Control

• Perform incoming inspections, monitor line rejections, and verify shelf-life compliance of raw materials.
• Execute sampling and evaluations according to established plans and frequency schedules.
• Tag and document materials, identifying non-conforming items and escalating through official complaint triggers.
• Support traceability efforts by collecting relevant data and samples to facilitate complaint management.
• Maintain accurate documentation and filing of raw material records.

In-Process & Finished Goods Inspection

• Review print schedules and ensure completeness of job documentation-job bags, GTPs, film layouts, separation films.
• Conduct in-line inspections of Work-in-Progress (WIP) and finished goods to affirm compliance with specifications.
• Record run approvals; flag non-conforming products with "Hold" tags and initiate Non-Conformance Corrective Systems (NCCS) as needed.
• Escalate quality concerns promptly through established channels.
• Collect, archive, and present samples for in-process inspections, COAs, IMI audits, and Master Color Standard approvals.

Lab Instrumentation & Maintenance

• Monitor and report defects or wear in lab instruments; maintain cleanliness and proper operation standards.
• Assist in disposition and evaluation of customer returns and external rejections, including defect analysis and reprocessing.
• Support equipment trials during customer visits and collaboratively resolve technical quality concerns.

Documentation & Quality Compliance

• Preserve and manage quality records and sample archives in line with document control protocols.
• Retrieve and provide documentation during audits, troubleshooting sessions, or complaint investigations.
• Identify and dispose of obsolete or expired files per company policy.
• Follow Integrated Management Systems (IMS) and EHS protocols to maintain compliance and workplace safety.

Continuous Improvement & Engagement

• Maintain excellent housekeeping practices and lab safety standards in testing and material handling.
• Participate actively in quality reviews, internal/external audits, and continuous improvement initiatives (e.g., 5S, WCM).
• Stay current on quality trends and tools via meetings, seminars, and cross-functional collaboration.
• Take on additional projects and tasks as required to support overall plant quality goals.

Performs other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation. The requirements listed below represent the knowledge, skills, and abilities necessary for success in this role.

Qualifications include:

Education & Experience

• High School diploma or equivalent required; associate or technical degree in chemistry, quality, or related field preferred.
• Minimum 1-2 years of experience in quality assurance or inspection roles within manufacturing, ideally in packaging or thermoforming sectors.
• Experience performing raw material, in-process, and finished goods inspections using measurement tools like calipers, height gauges, and micrometers.

Technical Knowledge & Certifications

• Familiarity with visual and dimensional inspection techniques, sampling procedures, and specification interpretation.
• Working knowledge of quality systems and standards (e.g., SPC, IMS, SOPs).
• Certification such as ASQ Quality Technician (CQT) or equivalent is preferred.

Communication and Leadership

• Strong verbal and written communication skills to document inspection results, report non-conformances, and support audits.
• Ability to train and coach production staff on quality practices and support continuous improvement initiatives.
• Team-oriented with the ability to escalate issues and collaborate across departments.

Language & Communication

• Must be fluent in English with strong communication and interpersonal skills; bilingual ability is a plus.

Cognitive & Problem-Solving Skills

• Detail-oriented with strong analytical skills to identify defects and conduct root-cause analysis.
• Capable of interpreting technical documents such as drawings, work instructions, and specifications.
• Ability to make sound decisions under pressure and adapt to evolving production environments.

Work Schedule & Flexibility

• Ability to work overtime, holidays, weekends, and 12-hour shifts (day or night) as needed.
• Willingness to respond to emergencies and provide coverage across shifts.

Physical & Environmental Requirements

• Ability to move within manufacturing areas - stand, sit, kneel, bend, stoop, climb, reach, lift, and crawl for extended periods multiple times per day.
• Manual dexterity involves wrist action, twisting, pulling, and raising arms at or above shoulder height.
• Ability to work in warm, humid, and cool climates for extended periods.
• Ability to wear required personal protective equipment (PPE), including safety glasses/goggles, hearing protection, steel-toe shoes/boots, face shield, gloves, and face mask.
• Specific vision abilities required include close vision, color vision, and depth perception.

Working conditions

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

We verify the identity and employment authorization of individuals hired for employment in the United States.

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Paid time off, starting at 40 hours per year for full-time hourly employees, may vary by location

• Company-paid holidays starting at 8 days per year and may vary by location

• Wellbeing programs & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary bonus program (initial eligibility dependent upon hire date)