Production Compliance Quality Expert 1

Position Summary: The Production Compliance Quality Expert works alongside production teams to ensure loan documents are accurate and compliant before they reach our customers. With a variety of loan types, states, programs, and products, you will play a key role in ensuring we adhere to all regulations and still meet production timing expectations. This professional will monitor credit decision timing, research new topics, and help leadership with continuous process improvement.

Essential Functions:

1. Documents: Review loan documents created by loan production teams for loans intended for sale before they are issued to consumers. Scope covering 10 production states; FHA, VA, and Conventional loan types; 5 investors, Nebraska HFA program, multiple grants, and preferred lender agreements.




1. Initial and revised disclosures including documents such as the Loan Estimate, Uniform Residential Loan Application, Settlement Service Providers List, and many other investor, agency, federal, and state specific mortgage loan disclosures.
2. Early, revised, and post consummation Closing Disclosures
3. Closing documents including traditional wet sign, hybrid, IPEN, and RON transactions.
4. Ensure all production document outputs comply with relevant regulations and standards of practice as defined internally and address all underwriting conditions, and investor expectations.
5. Identify LOS data entry integrity issues even when document output is accurate.




2. Credit Decision Timing: Review loan applications in process for compliance with credit decision timing standards set forth by Federal Regulation B and further defined by department practices.




1. Issue weekly monitoring status updates to assist processing and underwriting staff with achieving quality in this area.
2. Collaborate with the underwriting manager and operations manager on handling unique situations. Engage compliance department assistance as needed.




3. Escrow Holdback for Unfinished Items: Review escrow holdback agreements prepared by title companies/settlements agents for compliance with investor guidelines prior to closing and again after closing. Prepare escrow holdback agreements as requested by some rural title offices.
4. Pre-qualifications: Review a targeted or sample of pre-qualifications performed by loan officers for adherence to compliance standards, document retention requirements, suspected adverse action activity, fair lending, or any other general prospective applicant related quality concern.
5. Oversee all assigned review processes, maintain review checklists, and provide reporting to operations management regarding key findings, quality, and team metrics. Responsible for creating new reports as requested to achieve an initiative, goal, or monitor for risk.
6. Foster a collaborative environment. Provide exceptional support to production staff by appropriately managing review deadlines with production goals in mind, anticipating their needs. Ensure team members feel supported by maintaining clear and effective communication, demonstrating empathy, and providing accurate information in reviews.
7. Assess potential risks in production compliance and work with supervisors and department leaders to mitigate them, identifying areas of process improvement.
8. Provide guidance and training on quality standards or issues as requested to production staff. Create training materials such as power points, job aids, or instructional videos.
9. Responsible for writing and maintaining all procedures related to role.
10. Perform and aggregate research regarding new compliance related topics or loan quality mandates from agencies or investors for the Secondary Market Loan Operations Manager and Operations or Sales Department Head upon request.
11. Learn from internal and external loan reviews. Seek feedback to identify areas for improvement, implementing best practices to enhance skills and performance.
12. Engage in ongoing training and development to deepen your understanding of mortgage principles and practices, applying this knowledge to improve loan quality, efficiency, and data integrity.
13. Understand and adhere to all bank policies, laws and regulations applicable to your role. Complete compliance training, and follow internal processes and controls as required.




1. An advanced knowledge level of federal and state regulations specific to mortgage lending activities, with an emphasis on Regulation Z, is required for consideration of advancement to a Quality Expert 2.




14. Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.
15. Regular and reliable attendance is an essential function of this position.
16. Performs other job-related duties or special projects as assigned.

Qualifications:

1. Computer skills are required due to the moderate level of proficiency with computer systems and an understanding of how to use software to achieve goals.
2. Proficiency in using collaboration tools like shared drives and documents, digital workspaces, and the ability to digitally organize, store, and retrieve files and documents.
3. Capable of managing multiple software applications and tasks simultaneously.
4. Highly proficient in Microsoft Office products and Encompass 360.
5. Ability to effectively prompt AI to aid in quick and comprehensive research to solve grey area problems.
6. Solid foundation in basic and financial math. Addition, subtraction, multiplication, division, percentages, solving equations, applying formulas, understanding interest calculations, interpret amortization, and using math skills to identify and resolve discrepancies in tolerance baseline evaluation, APR, finance charge, and pro rata calculations.
7. A demonstrated ability to engage in creative and big-picture thinking, identifying innovative solutions and strategies that align with the organization's goals and enhance overall loan quality.
8. High school diploma required; post-secondary education preferred.
9. 2+ years of experience in a secondary market operations, or related, role required.
10. Prior loan compliance experience preferred.

Preferred Talents:

1. Time efficient in managing multiple projects and deadlines
2. Accurate and detailed
3. Effective communicator
4. Independent with team orientation
5. Customer service focused
6. Self-directed and takes initiative
7. Projects a professional image and positively promotes the bank's products, services and policies.
8. Problem solver and big picture thinker

Working Environment:

This role has no external customer contact.

Indoor work - not exposed to outdoor elements or hazards.

Some sedentary work and occasional lifting and/or carrying up to 10 pounds.

This role is eligible for hybrid work from home Wednesday opportunity under the work from home guidelines upon completion of onboarding.

PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.