LTSS Service Care Manager

Position Title: LTSS Service Care Manager

Work Location: Lehigh Acres, FL

Assignment Duration: 3 months with intent to convert

Work Schedule: 8:00 AM - 5:00 PM, Monday-Friday

Work Arrangement: Field-based with remote work; extensive local travel required

Position Summary:

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes.

May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Background & Context:

This role supports long-term care members within a state health plan, focusing on field-based assessments, care coordination, and ongoing member engagement.

Key Responsibilities:

• 
  

  Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome

  
  
• 
  

  Assists with developing ongoing long-term care plans/service plans and identifies providers, specialists, and community resources

  
  
• 
  

  Coordinates between members, families/caregivers, and care providers to ensure services are accessible

  
  
• 
  

  Provides resource support related to employment, housing, independent living, justice, and foster care

  
  
• 
  

  Monitors care plans, member status, and outcomes and recommends updates based on needs

  
  
• 
  

  Interacts with long-term care healthcare providers and partners to ensure member needs are met

  
  
• 
  

  Collects, documents, and maintains member information to ensure regulatory compliance

  
  
• 
  

  Performs home and site visits to assess member needs

  
  
• 
  

  Educates members and families on procedures, services, referrals, and healthcare benefits

  
  
• 
  

  Provides feedback to leadership on opportunities to improve quality and cost-effective care

  
  
• 
  

  Performs other duties as assigned

  
  
• 
  

  Complies with all policies and standards

  
  
  
  
  
  
  

  Education/Certification	Required: Requires a Bachelor's degree and 2 - 4 years of related experience. (Bachelors Degree should be within the realm of Healthcare) - Psychology, Sociology, etc. Field experience would need to be long term to have the team consider someone that does not have a degree within the space they are looking for.	Preferred: n/a
  Licensure	Required: Valid driver's license	Preferred: n/a
  Years of experience required Disqualifiers Best vs. average Performance indicators	Must haves: 2+ years of Care Management experience (field experience is a must) Caseloads of 50,60,70 members - bonus if it is geriatric Long Term Care Medicaid experience Medicaid / Medicare experience Need to see experience being able to manage high case load Fast paced environment regarding new processes and programs They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space. All documentation must be within system within 24 hours of completion Experience with electronic medical health records Home Health Experience Nice to haves: Discharge Planning Working with TruCare which is the software the team uses Disqualifiers: Not having field experience Not having previous experience with high caseloads Performance indicators: Bilingual always preferred - req will indicate if Bilingual is required via the notes section
  Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1	2 years of field case management
  2	Technology Savy
  3	Must be able to look at calendar and manage time - ensuring enough time for documentation