Industrial Services Operations Manager

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:

A position that is: Salary, Full time

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays

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  Short-term Incentive Plan (STIP), ask your Talent Partner for details

  
  
• Dress For Your Day (casual dress environment)
• Paid comprehensive on-the-job training
• Company phone provided
• Company computer provided
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  Career advancement opportunities

  
  

The Industrial Services Operations Manager is a leadership role responsible for overseeing the operations, safety, profitability and staff development within our Industrial Services division, which can range from managing specialized services such as industrial metalworking fluid and equipment maintenance, tank cleaning, fluid filtration. They ensure operational efficiency, quality and inventory control, client satisfaction, and project management while adhering to safety and environmental regulations.

The Operations Manager will plan, coordinate and direct all activities of the industrial services department. This role emphasizes safety, operations goals, and client satisfaction through effective leadership of technical and service teams. The manager will be responsible for managing project timelines, assisting with budgets, equipment use, and ensuring compliance with all regulatory requirements.

ESSENTIAL DUTIES and RESPONSIBILITIES:

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  Operations Management: Plan and direct the daily work for field technicians, ensuring successful completion of customer equipment services, tank cleanings, fluid filtration and internal tank cleanings.

  
  
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  Safety and Compliance: Work closely with safety coordinators to ensure all operations, both in house and field, adhere to company safety policies, OSHA standards and environmental regulations.

  
  
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  Financial Oversight: develop and manage operation budgets, monitor project costs, and initiate cost control programs to ensure projects remain within budget and meet profitability goals.

  
  
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  Customer Relations: Serve as a primary point of contact for key customers, preparing technical proposals with sales and support teams, addressing concerns, and ensuring customer requirements and satisfaction are met.

  
  
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  Process Improvement: Continuously improve and develop standards for the service department, streamlining processes to maximize efficiency and productivity.

  
  
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  Equipment and Inventory: Coordinate procedures for facility and equipment maintenance, including procurement and managing inventory levels to meet operational demands.

  
  
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  Reporting: Prepare reports for management, clients, and regulatory agencies regarding operations, project status, safety metrics, and financial performance.

  
  

Experience/Training:

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  3+ years of industry experience or other relevant experience helpful

  
  
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  Proven ability to manage multiple projects simultaneously

  
  
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  Managing a team of people

  
  
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  Strict attention to detail

  
  
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  Ability to collaborate without issue within sales and operating systems

  
  
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  Excellent listening, reporting and presentation skills

  
  
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  Cross-functional verbal and written communication skills; both internally and externally

  
  
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  Ability to communicate, present and influence credibly and effectively at all levels of the customer's organization, including executive, engineering and C-level

  
  

Licenses/Certificates:

• Valid US Driver's License

PHYSICAL AND MENTAL DEMANDS:

This role will require continuous speaking and listening skills daily. Communication is an essential part of this role. In addition, this role will require a significant amount of walking, standing and moving in and out of buildings which will include bending, stooping, kneeling, squatting, climbing and the ability to lift up to 40lbs. This role may also require occasional travel via an automobile. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORKING ENVIRONMENT:

This role will also encounter the elements of the seasons and working in shops with equipment, loud noises, and possibly slippery conditions. This person will need to always be aware of his or her surroundings and keep their safety in mind at all times. Individuals must adhere to all customers safety requirements that may require protective equipment such as safety glasses or hard hats, steel toed boots. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

This role could require travel with some overnights as needed. The employee must plan to be at the Roseville, MN facility on a daily basis. For the first 90-days the employee should plan on being in the field 2-3 days per week working with current tech crews for "on the job training".

The anticipated hiring range for the role you are applying for is between $90K and $120K annually. This anticipated hiring range is based on several factors, and subject to increase based on the below:

1. Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.
2. Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.
3. Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.
4. Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.

At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at https://www.ascentek.com/careers/.

Ascentek is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.