Recovery Agent

As a Recovery Agent at WEX, your job is to help customers pay back overdue balances. You will reach out to customers to find the best way to bring their accounts back to good standing using our standard payment plans.

In this role, you will keep track of who owes money and talk to customers to find solutions. Sometimes these conversations can be tough, so you need to be good at staying calm and helping customers solve problems. You will handle everything from accounts that are just a few days late to older, more complex cases.

We are looking for someone who is self-motivated, follows the rules (like the FDCPA), and can work well on their own in a fast-paced setting. You will use several computer systems to find customers and keep detailed notes on your progress.

• Make and Take Calls: Handle inbound and outbound calls and manage a team email inbox.

• Negotiate Payments: Talk to customers to help them pay their bills right away.

• Explain Options: Teach customers about their payment choices and account terms.

• Solve Problems: Use your best judgment to balance the needs of the company with the needs of the customer.

• Find Missing Info: Use "skip tracing" tools to find the right person to talk to at a company.

• Keep Accurate Records: Document every step of your work so the team stays informed.

What you need to have:

• Background Check: You must be able to pass a background check.

• Education & Experience: High School Diploma and 1-2 years of experience in a similar job.

• Transportation Knowledge: At least one year of experience helping customers in the trucking or transportation industry.

• Skills: Basic math/accounting skills and experience finding missing contact info (skip tracing).

• Communication: Good at speaking and writing clearly.

• Tech Savvy: Comfortable using Google Sheets and basic computer programs. We also want someone who is excited to learn about AI.

• Compliance: Knowledge of debt collection laws (FDCPA).

Remote Work Requirements:

• Location: This is a US-based Remote role.

• Internet: You must have a reliable, hardwired internet connection at home (no cellular/hotspots).

• Workspace: You must have a quiet, private workspace free from distractions.