IT Support Specialist, Information Technology

The IT Support Specialist is responsible for supporting the end user computing environment for Lipscomb University. These responsibilities include resolving hardware issues related to endpoints, computer peripherals, such as printers, scanners, hard drives, monitors, etc., and providing assistance concerning installation and updating of software.

Typical Duties:

• Support the Apple MacOS environment including:
  
  
  
  • Utilize Jamf and other management tools to deploy and manage endpoints in multiple user scenarios.
  • Determine needs and quote and procure computers and peripherals from various vendors. Coordinate delivery and reconcile transactions using expense management software.
  • Work with users to deliver and setup new computers and peripherals, transfer data, install and/or update software, troubleshoot existing setups, and encourage good computing behaviors and backup strategies.
  • Engage with departments to find solutions to incorporating specialized equipment including scanners, touchscreens, multimedia gear, and lab equipment in a Mac environment.
  
  
  
  
• Utilize ticketing software to manage requests and communicate with users and colleagues on the status of issues.
• Manage the availability of and keep track of loaner equipment including laptops, power supplies, and adapters.
• Maintain spreadsheets and utilize asset management software to accurately report the life cycle of assets.
• Create and maintain documentation related to information and processes related to job duties.
• Knowledge and use of Microsoft Office 365 and Google Workspace are important.
• Work collaboratively with staff members of other departments across the university.
• Other duties as assigned.

Thought Provoking - Capable of making others think deeply on a subject
Loyal - Shows firm and constant support to a cause
Functional Expert - Considered a thought leader on a subject
Team Player - Works well as a member of a group
Innovative - Consistently introduces new ideas and demonstrates original thinking
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity

Peer Recognition - Inspired to perform well by the praise of coworkers
Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter - Inspired to perform without outside help
Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals
Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Bachelors (required)