Warehouse Returns Specialist

Returns with Purpose: Where Accuracy, Accountability, and Impact Meet

Join a fast-growing distribution organization that prides itself on operational discipline, inventory integrity, and smart decision-making. This is a direct-hire Warehouse Returns Specialist opportunity for a detail-driven professional who thinks like an investigator, protects company margins, and ensures every return is handled with accuracy, consistency, and confidence.

Hours & Pay:

• Pay Rate: $18.00 per hour and up (based on experience)
• Schedule: Monday-Friday, 7:00 AM - 5:00 PM

Why This Role Is Different:

This is not a routine processing role. You'll serve as a critical control point for returns, credits, and inventory accuracy-using judgment, documentation, and data analysis to prevent repeat issues and financial risk. As a direct-hire employee, you'll receive a competitive benefits package designed to support long-term growth, stability, and professional development, with full details shared upon hire.

What You'll Do Day to Day

• Own the full lifecycle of returned products, from intake and investigation to credit authorization and inventory disposition
• Verify return documentation, product accuracy, and condition while identifying discrepancies immediately
• Conduct detailed root-cause investigations using ERP systems and physical documentation
• Assign a single, policy-aligned root cause for each return, distinguishing customer-driven issues from internal process failures
• Analyze return trends to identify systemic risks and recommend corrective actions to leadership
• Authorize customer credits within policy while balancing financial risk, audit compliance, and service expectations
• Fully document all credit decisions and exceptions to meet audit standards
• Direct disposition of returned inventory, including restock, quarantine, scrap, or vendor return
• Ensure accurate ERP transactions and inventory reconciliation related to returns
• Enforce compliance with return, credit, and cut-off policies to prevent margin erosion and shrink
• Support inventory counts, variance investigations, and corrective action initiatives
• Collaborate cross-functionally with warehouse leadership, shipping, inventory control, sales, customer service, and transportation teams

What You'll Bring

• 3+ years of experience in warehouse operations, returns, inventory control, or shipping
• Strong investigative mindset with excellent attention to detail and documentation accuracy
• Experience handling credits, financial transactions, or audit-related processes
• Ability to assess operational and financial risk and enforce policy under pressure
• Clear, professional written and verbal communication skills
• Confidence to challenge discrepancies and protect process integrity
• Working knowledge of ERP systems such as Microsoft AX (or equivalent)
• Ability to lift up to 50 pounds as needed

Preferred Background

• Experience in industrial, automotive, agricultural, or large-scale distribution environments
• Prior involvement in inventory counts or audit processes
• Proven ability to reconcile system transactions with physical inventory

This is a non-entry-level, direct-hire opportunity for professionals who thrive in accountability-driven environments and want to make a measurable impact on warehouse operations and financial accuracy.

If you're ready to take ownership of returns, protect inventory integrity, and play a key role in operational excellence, click Apply Now to take the next step in your career.

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At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.