Senior Software Engineer - AI

The emergence of AI technologies and digital collaboration is disrupting the ways in which selling is happening. Instead of navigating Customer Relationship Management (CRM) platforms, sellers now expect AI-powered agents, and insights directly integrated into their day-to-day productivity tools to get real time coaching. The Microsoft Sales Agent team brings autonomous agents which are intelligent and powers contextual experiences into the modern-work suite across Microsoft Copilot, Outlook, and Teams. These experiences seamlessly integrate with leading Customer Relationship Management (CRM) systems like Salesforce or Dynamics 365.

We are looking for a Senior Software Engineer - AI to join our team!

As a Senior Software Engineer - AI on this team, you'll build end-to-end experiences across Web, Windows, iOS, and Android. Our front end is React-based, integrated deeply with Copilot, Outlook, and Teams, sitting atop a scalable Azure microservice architecture. You'll partner with groups across Microsoft (Copilot, Graph, Outlook, Teams, Dataverse, Power Platform) to deliver a seamless, SaaS offering that truly transforms the seller experience.

If you love building and shipping AI agents and features, building highly scalable systems, and raising the bar on productivity tools, we'd love to talk to you.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Collaborate across functions (product, UX, engineering) to design, build, and ship full-stack, AI-powered services and applications.
  
  
• Own feature development end to end across quality, scalability, performance, telemetry, alerting, maintenance.
  
  
• Optimize AI/ML models for runtime performance, latency, cost efficiency, and robustness in production.
  
  
• Apply prompt engineering and design prompt pipelines to improve model output accuracy, reliability, and usability.
  
  
• Develop, fine-tune, and adapt large language models and supporting models for sales and Customer Relationship Management (CRM) domains.
  
  
• Design and run experiments, analyze results, and present insights to both technical and nontechnical stakeholders.
  
  
• Contribute to the service architecture, ensuring it can scale to millions of users.
  
  
• Partner with other engineering teams to establish shared practices and improve developer productivity.
  
  
• Operate and maintain features in production and participate in live-site support.

• Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.
• 1+ years of experience working with large language models (LLM), agentic AI, agent-based architectures or frameworks (e.g. MCP) including training, fine-tuning, inference, and evaluation.
• 1+ years of experience with prompt engineering, prompt evaluation, prompt experimentation and iterative prompt refinement.

Other Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.
• Experience with ReactJS, typescript and modern front end development environment.
• Experience with Swift, Kotlin and Jetpack building native mobile experiences.
• Experience with frontend state management systems like redux and middleware like rxjs.
• Understanding of testing concepts with experience in jest.

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.