Training Manager

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

PATHWAY FORWARD PROGRAM

POSITION DESCRIPTION

POSITION TITLE: Training Manager

LOCATION/DEPT: Pathway Forward Program

REPORTS TO: Program Director

FLSA CATEGORY: Non-Exempt

STATUS TYPE: RPT

PAY GRADE: 206

PAY RANGE: $24.43-$29.32

JOB SUMMARY

The Training Manager schedules and plans the delivery of training to all staff. New staff receive orientation and preliminary training upon beginning employment. All staff receive yearly training to meet contractual obligations, and to maintain and develop skills. Staff subgroups receive appropriate specialized training.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
2. Contracts, regulations, and program directives reviewed regularly for new or changes in requirements.
3. Ensures that training materials and programs are current, accurate, and effective.
4. Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
5. Identifies problems and opportunities such as operational changes or industry developments that training could improve.
6. Conducts and/or facilitates required and recommended training sessions as needed.
   
   
   
   1. Knowledgeable of training subjects including content and tools to conduct training in the absence of previously appointed trainers.
   
   
   
   
7. Collaborates with internal/external stakeholders and third-party training providers to arrange employee registration for and participation in training programs.
8. Ensures that training milestones and goals meet requirements while adhering to the approved training policies.
9. All staff members complete all required training (Bureau of Prisons, Salvation Army, Federal, State, etc.).
   
   
   
   1. Trainings are coordinated and provided throughout the year to afford staff members multiple attendance opportunities.
   
   
   
   
10. Training data is collected, verified, recorded, analyzed, and disseminated in a manner which meets or exceeds all obligations imposed by the Salvation Army, the Bureau of Prisons, the U.S. Probation Office, and the American Correctional Association.
    
    
    
    1. Send notices to staff and supervisors.
    2. Initial communication of required training including deadline.
    3. Confirmation/certificates of completion of required training.
    4. Communication regarding being out of compliance with training and providing guidance with how to become compliant.
    5. Staff receive quarterly notice as to training hours.
    
    
    
    
11. Complete aggregate training form at the end of the calendar year to include all staff names and number of hours completed.
12. Maintain and file all documents related to training (materials, certificates, logs, etc.).
13. Performs other duties as assigned.

REPORTING RELATIONSHIPS

This position reports to the Program Director.

The Training Manager works closely with the Assistant Program Director, Human Resources Generalist, and the Internal Audit Manager. In addition, the Training Manager relates to a large and diverse number of people inside and outside the Salvation Army. In these contacts, the individual acts as a representative of the Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy, and completeness of performance.

A performance review will be conducted.

EDUCATION/EXPERIENCE

• A bachelor's degree in communications, human resources, education, business administration, or a related field.
• At least 2 years of experience in training required.
• 3-5 years of social services experience preferred.
• Valid driver's license and MVR clearance.

COMPETENCIES

• A commitment to uphold and promote the mission of the Salvation Army and a dedication to presenting engaging instruction.
• A highly organized, detail-oriented individual who thrives on planning ahead, drafting schedules, and keeping records.
• Follow-up required, with the ability to enforce training requirements tactfully yet firmly.
• Pursues opportunities to establish and manage innovative and creative training which proactively addresses problems in the facility.
• A "hands-on" knowledge of how to effectively work with diversity in the workplace.
• An ability to convey sometimes boring information in an interesting and memorable way.
• Ability to master changing contractual and organizational training requirements.
• Ability to track and record information to ensure compliance for each staff member with regard to program contracts, accreditation, funding, etc.
• A solid knowledge base of enriching and empowering educational activities.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Program Director informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light physical work and must be able to lift 10 pounds.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC.
• The work environment for this position is a residential environment with a low to moderate noise level.
• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect for others' property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.