Custom Programs Specialist

OUR STATEMENT
The San Jose State University Research Foundation (SJSURF) is committed to building a work environment where everyone can show up as their own self and have an opportunity to contribute, develop, and advance in their career. Diversity, Equity, and Inclusion (DEI) are core values of the organization. We strive to attract, retain, and develop employees who reflect the community and society where we work and live. The Research Foundation aims to develop a culture where everyone feels welcome, shares their views, and where differences in backgrounds and perspectives are seen as adding value.

GENERAL NATURE OF POSITION
International Gateways provides access to credit and non-credit courses for semester abroad, short-term, and disqualified students through responsive and effective program advising and support for the purpose of immersion and matriculation at SJSU.

The Custom Programs Specialist, reporting to the Associate Director of International Gateways, is responsible for the outreach, marketing, development and oversight of all special programs. As custom programs are an important segment for International Gateways, the Specialist, in collaboration with the Associate Director, develops a strategic and operational plan for custom program growth.

ESSENTIAL DUTIES & RESPONSIBILITIES
1. Analyzes market demand and identifies opportunities for the development of custom programs aligned with organizational goals.
2. Develops and implements marketing and recruitment strategies for custom programs in collaboration with the Associate Director; represents the organization at recruitment events, both in person and virtually, as appropriate.
3. Designs and oversees the development of marketing materials, including web content, presentations, and social media assets, to support program visibility and recruitment objectives.
4. Serves as the primary point of contact for custom program inquiries; develops proposals and negotiates program agreements in accordance with SISURF and Academic Innovation guidelines.
5. Manages and monitors custom program budgets in collaboration with the Associate Director to ensure alignment with International Gateways' revenue targets and expense controls.
6. Collaborates with faculty and industry partners to plan, develop, and implement program content; leads the development of program schedules, materials, and activities for technical and business-focused programs in alignment with quality standards and strategic objectives.
7. Coordinates with campus and community partners (e.g., housing, catering, transportation, and facilities) to ensure effective program delivery and operational readiness.
8. Provides operational leadership for custom programs, overseeing day-to-day implementation, coordinating stakeholders, and exercising independent judgment to resolve issues affecting partners, faculty, and students.
9. Other duties as assigned.

INTERPERSONAL CONTACTS
A core component of this position is the establishment of effective working relationships with all campus and community entities, including:

* International students
* University Partner staff and faculty
* Industry experts and vendors for programming
* SJSU and International Gateways staff, faculty, student employees

SUPERVISORY RESPONSIBILITIES

May oversee and direct student workers and activity volunteers.

QUALIFICATIONS
Education and Experience
* BA degree in engineering, business or education. MA/MS preferred.
* Minimum of 1 year of administrative experience in the management and development of educational programs.

Knowledge, Skills, Abilities Required
* Strong intercultural communication competence and adaptability to ongoing change.
* Demonstrated ability to work effectively as a part of a team.
* Demonstrated success establishing partnerships and in negotiations with partners.
* Ability to provide prompt, accurate, and thoughtful responses to all inquiries.
* Availability to work flexible hours, including evenings and weekends.

Complexity of Duties
* Performs duties under minimal direct supervision of the Associate Director.

Physical Requirements
* Must be able to sit for extended periods, stand for extended periods, and travel to different areas across the campus.

PLEASE NOTE: This position is considered a "sensitive" position by SJSURF and CSU policy. Consequently, the successful candidate must undergo and successfully complete the Live Scan (fingerprinting) background check as a condition of their employment. This background check must be completed before the actual start of employment.

NOTE: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Compensation Range:

BENEFITS
The SJSURF provides an excellent benefits package to benefited employees. The comprehensive benefits package includes:

• Four company health insurance plans to choose from (employee contributions differ according to plan and level of coverage).

• Employer-paid dental and vision for both employee and eligible dependents.

• Life, AD&D, LTD with supplemental coverage opportunities.

• 14 paid federal & state holidays.

• Retirement Plan: 403 (b) employee contribution plan component and a 403 (b) employer contribution component, which vests immediately.

• Vacation-hour accruals and separate sick-hour accumulations.

• Employee discounts.

• Paid training and professional-development conferences.

Please visit the Benefits & Compensation page on the SJSURF website for more detailed information.

REASONABLE ACCOMMODATION
The SJSURF is committed to providing access, equal opportunity, and reasonable accommodation for individuals with physical or mental disabilities in the employment, recruitment, examination, interviewing, and hiring processes. If you are a job seeker with a physical or mental disability, and you require a reasonable accommodation to search, apply, or interview for a job opening or otherwise need a reasonable accommodation during the application and hiring process, please contact us at foundation-jobs@sjsu.edu. In the email message, please indicate your full name, phone number and the type of assistance required. You must not reveal the underlying medical reason for your needed reasonable accommodation or otherwise disclose confidential medical information.

ABOUT THE SJSU RESEARCH FOUNDATION
SJSURF employment is separate and distinct from San Jose State University (SJSU) or state of California employment. SJSURF employees are not employees of SJSU or of the state of California. SJSURF is a non-profit auxiliary of SJSU. SJSURF is totally self-supported. The majority of the organization's funding comes from the federal government, and other public and private entities. With annual revenues totaling over $65 million, programs managed through SJSURF cover a rich diversity of applied research, public services, and educational-related activities.

San Jose State University Research Foundation is an Affirmative Action, Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

It is our policy to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination. We are committed to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. This policy is in accordance with federal, state and local laws and reaffirms the Research Foundation's continuing commitment to both the spirit and intent of equal employment opportunity laws and policies.

San Jose State University Research Foundation is an EOE M/F/Vet/Disability. Learn more about our organizations EEO and AAP policy by visiting our website HERE. Data metrics on the AAP is available for review upon request. Please also visit OFCCP for additional resources: https://www.dol.gov/agencies/ofccp/posters.

If you have any questions or need assistance or an accommodation in completing this application, please contact Research Foundation HR at (408) 924-5582.

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