Mail Service Technician

The Mail Services Technician is responsible for efficiently managing the mail and postal services for all campus and center locations. This role involves handling incoming and outgoing mail, sorting, distributing, and ensuring proper postage application. The Technician will also maintain databases, troubleshoot mail-related issues, and collaborate with various departments to update employee information. Additionally, they will be responsible for facilitating bulk mailings and maintaining the order of mail rooms across different district locations.

This position reports to the Manager of Facilities, Kenosha Campus.

Mail Handling:

• Pick up and drop off all incoming and campus mail according to the route schedule.

• Sort incoming and outgoing US and campus mail and prepare for distribution.

• Calculate and apply postage for all college mail, ensuring appropriate postage discounts.

• Deliver Inter-campus packages as needed

Bulk Mailings:

• Facilitate bulk mailings for the college, coordinating the process efficiently.

Issue Resolution:

• Troubleshoot returned, undeliverable, and missing mail/shipments.

• Process return mail/shipments incorrectly delivered to the college.

Database Maintenance:

• Maintain a database of the global employee registry in collaboration with Human Resources and/or Marketing & Communications departments.

• Update employee information regularly to ensure accuracy.

Mail Room Management:

• Maintain the order of mail rooms at each district location.

• Replenish supplies, manage staff and adjunct delivery systems/mailboxes, and ensure overall neatness.

Postage Machines and Software:

• Update all postage machines as required.

• Utilize and maintain address verification software.

Perform other duties as assigned.

Required:

• Must possess and maintain a current drivers license
• Experience using a postage machine and postage software, sorter, feeder and electronic scale
• Proficient in spreadsheet management, email and shared electronic workspaces
• Strong interpersonal communication skills
• Ability to effectively communicate with various constituencies
• Ability to work under pressure and in time-sensitive situations
• Must be organized, plan work flows and schedule work.
• Fork lift certification or the ability to obtain within 6 months of hire

DIVISION/LOCATION: Facilities/Kenosha
COMP GRADE: 22
FLSA DESIGNATION: Non-Exempt

CONDITIONS OF EMPLOYMENT:

• Candidates must be legally authorized to work in the United States on a permanent basis. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available.
• Employment is contingent upon an acceptable background
• Flexibility is needed to accommodate day, evening and weekend student & business needs

Gateway will not discriminate against any employee, applicant for employment, student, or applicant for admission based on race, color, national origin, ancestry, sex, sexual orientation, creed, religion, political affiliation, marital status, parental status, pregnancy, disability, age, membership in any reserve component of the armed forces, union affiliation, arrest and conviction record, or any other protected category under applicable local, state or federal law.