SUPPORT SYSTEMS ADMINISTRATOR-ON SITE

Division of Information Technology

Provide high-level, professional IT support for the Division of Research, Innovation and Impact (RII) and other professional offices located in Jesse Hall. As part of the Division of Information Technology, this position is primarily responsible for advanced technical support (tier 2 and above). This position will provide excellent and courteous customer service and at times perform duties under limited supervision. It will work independently and in a team environment as necessary to collaborate with IT personnel for problem resolution. It will demonstrate leadership and provide tutelage to other support staff, including student workers.

Responsibilities include:

- Diagnose, troubleshoot, and research a variety of in-depth hardware and software issues/problems.

- Setup, install and support various hardware and software configurations including Mac and Windows OS support, desktop and laptop computers, tablets, smart phones, miscellaneous peripherals and enterprise applications.

-Determine and initiate appropriate and immediate actions needed to restore normal services with minimal down time. Communicate status, cause, and resolution to customers in a professional and timely manner.

- Use technology tools and resources including Active Directory/Azure, Lansweeper, JAMF, Teams, OneDrive, Bomgar (for remote support) etc. Utilize internal tools to AD Accounts, Security Groups, and Distribution Lists. Participate in technology working groups to advance concepts and practices for the entire university.

- Provide training/direction to faculty, staff, and students in the use of operating system software, supported device software, connectivity to campus networks and servers, and in resolution of complex hardware and software problems.

- Training and mentoring other technical staff in systems support responsibilities.

- Collaborate with other team members, and other IT support groups to maintain division wide continuity.

- Consult with end users to analyze their technological requirements including hardware, commercially available software, site-licensed software, or applications. Maintain advanced knowledge of new products, upgrades, and technologies.

Monday - Friday, 8am - 5pm

-3 years of direct desktop/workstation support (hardware/software).
-Bachelors Degree in Computer Science or equivalent work experience.
-Expansive knowledge of desktop/workstation hardware/software/operating systems (configuration and connectivity).
-Excellent technical knowledge and aptitude network file servers, applicable software, and troubleshooting techniques.
-Familiarity with systems administration and security principles.
-Familiarity with enterprise management technology for Windows and Macintosh platforms Familiarity with Active Directory and SCCM.
-Familiarity with installation, maintenance and support of wireless technologies.
-Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff.
-Strong customer service skills.

3-5 years of experience in a research university (or similar industry setting) providing IT support to faculty, staff and students.3-5 years of experience in a research university (or similar industry setting) providing IT support to faculty, staff and students.3-5 years of experience in a research university (or similar industry setting) providing IT support to faculty, staff and students.3-5 years of experience in a research university (or similar industry setting) providing IT support to faculty, staff and students.3-5 years of experience in a research university (or similar industry setting) providing IT support to faculty, staff and students.

Salary Range: $52,915.20 - $65,000 Commensurate with experience

University Title: Support Systems Administrator

Internal applicants can determine their University Title by accessing the Talent Profile tile in myHR.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.