Senior Office Support Assistant

Facility Operations

This position is a part of the customer service team for the Columbia campus, providing coverage from 2:30 p.m. to 11:00 p.m., Monday through Friday and transitioning after hours and weekend calls to a call center for assistance.

Enter work orders, accurately, that come in via phone, email, website, or radio.

Dispatch maintenance to urgent calls, determine level of urgency by asking clarifying questions on the phone.

Work within the TMA database, making corrections on entered work orders and helping people find information they need. Keep corrections current to speed up the revenue cycle process.

Answer the phone during the 2:30 p.m. - 11:00 p.m. shift. Take the on-call phone home and respond to calls after hours. Make call ins if needed, enter work order via phone.

Responsible for processing Pressure Vessels, update/add to the spreadsheet, check for valid, up-to-date inspection certificates. Send original to appropriate place, save copies. Organize the information.

Back up in Card Access program & program to Lock/Unlock doors, answer phone & email questions regarding access.

Research questions that come into the customer service email to be able to provide answers to the customers.

Weather Event trained. Know how to initiate the calls, do the spreadsheets, work the map, create the work orders, & tie it all together.

Work the "walk up window" helping techs with questions & issues, work order problems, dispatch questions, etc.

2:30 p.m. - 11:00 p.m., Monday - Friday

Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Salary Range: $19.50 - $23.00 hourly

Grade: GGS-007

University Title: Senior Office Support Assistant

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

At the University of Missouri, Campus Facilities Operations is dedicated to creating a safe, efficient, and inspiring environment that fosters education, research, and service excellence. Our team manages campus facilities and infrastructure through services including Engineering, Custodial Operations, Maintenance, Construction, Inventory Management, Sustainability, and Project Management, ensuring seamless daily operations. Join us to make a meaningful impact on the university community and help shape the future of Mizzou with a commitment to quality and continuous improvement.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.