Client Relations Executive

Company Overview:

Join Allied Universal Janitorial Services! We're committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!

Allied Universal Janitorial Services, an Allied Universal Company, is hiring a Client Relations Executive. The Client Relations Executive is responsible for reducing customer churn, increasing customer lifetime value, and generating leads for expansion. This person builds a plan for measuring success, while utilizing analytics to drive action. The Client Relations Executive captures customer feedback to identify gaps in service and opportunities to better manage customer expectations.

RESPONSIBILITIES:

Target, discover, qualify, verify, present, and validate additional business to existing customer portfolios
• Transition additional business with operations
• High touch with key individuals in the client's organization
• Develop strategy map for all strategic clients
• Maintain customer relationships
• Use consultative approach for solutions
• Prepare and present client solutions
• Manage negotiations to achieve profit objectives
• Maintain SalesForce and adequate pipeline to reach goals

QUALIFICATIONS (MUST HAVE):

• Bachelor's degree in Business Administration, Marketing, or related field of study
• Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending recruiting and/or networking events)
• Minimum of five (5) years of sales and operations experience in the janitorial industry
• Experience using data to drive decision-making and improve recruiting outcomes
• Excellent oral and written communication skills; able to influence stakeholders and collaborate across departments
• Leadership skills; ability to coach and inspire others
• Proficient in Microsoft Office and Google applications
• Strong organizational, analytical, and time management skills
• Proven ability to manage multiple competing priorities and meet deadlines in a dynamic environment
• Demonstrated ability to take initiative and utilize independent judgment
• Ability to handle sensitive information with discretion
• Able to adapt quickly to changing needs and priorities
• Problem-solving aptitude and negotiation skills

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior SalesForce or other customer relationship management (CRM) software experience

PAY & BENEFITS:

• Salary $80,000/year
• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.