RN Patient Advocate

0.8 FTE Day Shift

Starting Pay - $39.41 to $54.18 (Based on Experience)

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

• Medical Insurance
• Paid Time Off
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Tuition Reimbursement
• Employer Paid Short-Term Disability and Long-Term Disability
• Adoption Assistance Plan

Qualifications:

• Completion of an accredited professional nursing program
• Current Minnesota Registered Nurse license required
• Bachelor's degree in nursing, information systems, or related field required
• Master's degree in nursing, information systems, business, or related field, beneficial
• Presentation, meeting management, and team facilitation experience preferred
• 1-3 years project management experience in healthcare environment preferred
• Experience in utilization review and case management preferred
• 2-4 years clinical nursing experience preferred
• Leadership or management experience preferred
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) required
• Process Improvement experience preferred
• Patient relations/customer service experience preferred
• Outstanding communication skills required
• Self-motivated and self-directed but works well with others

Job Responsibilities:

• Facilitates resolution of complaints/grievances/requests for patients and visitors.
• Documents patient/visitor concerns to include patient demographic data, synopsis of incident, actions taken to resolve, and outcome and inputs into tracking database.
• Composes letters to patients and visitors ensuring grammatical accuracy.
• Coordinates review and resolution of patient concerns with appropriate managers.
• Provides assistance to patients to help them understand the process of their care.
• Records and compiles written and verbal patient comments, concerns or complaints, and relays information to appropriate staff or manager.
• Identifies problems and issues related to patient service. Provides feedback to managers and recommends ways to improve patient services.
• Participates on committees, work groups, and/or process improvement teams that improve patient/customer satisfaction.
• Provides guidance in service recovery to enhance the patient experience.
• Leads efforts related to patient experience. Examples may include initiatives including but not limited to Press Ganey or other patient satisfaction survey results
• Additional job responsibilities, including but not limited to, may involve assisting with chart reviews and core quality measure data abstraction, tracking and trending of patient inputs to assist in identification of areas of improvement, leading quality improvement efforts, leading process improvement efforts, and leading projects.
• Other duties as assigned.