Technical Operations Engineer

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

You will support troubleshooting, implementations and testing efforts needed to assist the wholesale channel and resellers to profitably grow and increase revenue. You will be responsible for testing all system application enhancements and changes.

• Assist with testing requests necessary to resolve issues on behalf of the Reseller, Operations, Sales Support or Account Management team

• Support API documentation updates and customer testing requests

• Support all API integration requests

• Support VPN and firewall integrations and updates

• Maintain VPN/firewall documents and work with network teams to make necessary changes

• Perform regression testing when network changes are made such as migrations of subscribers to new switches or other network elements

• Participate in meetings to understand and test new functionality

• Responsible for creating and setting up test scenarios/test scripts to ensure the system is working as desired

• Responsible for the execution of Wholesale Systems UAT testing

• Responsible for post-release testing (this includes release night/morning testing)

• Perform user acceptance testing when new features and/or functionality are implemented

• Serve as the point of contact for IT to communicate all Wholesale Systems UAT outage notifications to resellers. Ensure timely communications of UAT testing window changes

• Serve as Wholesale Systems SME to support initiative clarification requests

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

• Bachelor's degree or four or more years of work experience

• Three or more years of relevant experience required, demonstrated through work experience and/or military experience

• Experience with creating and executing test scripts

• Network background and/or call processing knowledge

• A degree

• Strong analytical and problem-solving skills

• Demonstrated ability to work well in a team-oriented environment with a strong customer focus

• Strong knowledge of Verizon systems (RSSx) rating, provisioning, and billing systems

• Ability to work in a multi-task environment with aggressive deadlines

• Strong written and verbal communication skills

• Strong follow-up skills with attention to detail and accuracy

• Experience with API testing

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.