RGA Quality Tech 7am-3pm

The Returns Quality Technician 1 is responsible for following procedures to ensure part and material conformance per specifications utilizing safety standards as required. The Returns Quality Technician will demonstrate expert knowledge in multiple disciplines including but not limited to Auditing, Collections, and Tool Disposition process.

Duties and Responsibilities

• Manage quality collections and ensure all tools are collected correctly and efficiently

• Ensure quality areas are clean and meet 5s standards

• Manage recordkeeping and update records on system, maintain receiving files and records

• Perform workplace audits with documented results

• Perform fixture audits to ensure facility is adequately stocked

• Daily inspect disposition scrap

• Maintain quality collection list (collect, box, ship, track, etc.)

• Control scrapped or rejected parts until disposition is determined

• Prepare batteries for recycling once they have been evaluated

• Evaluate failed batteries and track data for Quality team

• Provide floor support for technicians experiencing quality issues

• Audit NAD product pre and post conversion

• Take appropriate corrective action for continuous quality improvement and customer satisfaction

• Know and practice the 5 S's for industrial housekeeping

• Test, Inspect, and identify Milwaukee Tool products that do not adhere to Quality standards

• Ability to Identify symptoms of broken or non-conforming parts and investigate root cause.

• Troubleshoot issues mechanical in nature to help identify root causes

• Collect and communicate data through a variety of software and user interfaces including MS Excel, Quality Management (HQMS) and other Database data entry.

• Proficient at reading, comprehending, and executing actions of work instructions.

• Understand and utilize Technical Problem-Solving methods to work through problems or issues.

• Perform support activities of the Quality/Reliability team as needed

• Assist in returns department as needed.

Physical Demands

• Repetitive motion

• Must be able to lift up to 40 pounds

Education and Experience Requirements:

• High School or GED diploma required

• Associate's Degree with a technical focus (CAD, Construction Mgmt., Eng. Tech, etc.) preferred

• Technical certification is preferred

• Quality assurance or quality control experience required

• Vendor/supplier relations experience helpful

• Computer experience required

• Experience using SPC techniques helpful

• Excellent organizational skills required

• Ability to perform work per instructions in a timely manner and with limited supervision

• Able to react to change effectively, handle other tasks and shifts as assigned

• Physical and Weight Lifting Demands

  The physical and weight lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.