Performance Improvement Associate

At Lucile Packard Children's Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: LP_00021998-2653056

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Performance Improvement (PI) Associate provides support and consultation on performance initiatives and projects for assigned functional areas and departments across Stanford Medicine Children's Health. Conducts research, analyzes data, assists in project management, and contributes to continuous improvement processes. Leads small-scale improvement projects from inception to implementation often in collaboration with a PI Advisor. Provides support for improvement efforts, offering consultation for assigned functional areas and departments across the organization. Provide support and contributes to improvement initiatives, programs, projects and processes that elevate cross-functional and departmental performance activities.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

*Assists in performance improvement consulting function and serves as a support resource for directing and driving performance initiatives and projects for assigned functional areas and departments across Stanford Medicine Children's Health. Assists performance improvement team in opportunity analysis, recommendation of innovative solutions, structuring of reliable implementation plans, identification of key metrics/required reporting, and effectively managing initiatives to achieve targeted results.

*Participates on performance improvement teams that manage strategic improvement programs and projects, utilizing systems thinking, improvement-science practices and/or project management skills throughout the enterprise.

*Participates on large scale performance improvement project teams and manages small scale process improvement programs and projects that support assigned areas of the hospital, including value stream management, strategic planning, program development, goal setting, project management and execution, improvement training, and responding to ad hoc support needs.

*Assists in the implementation of Lean improvement projects under the guidance of senior staff (advisors and specialists). Delivers presentations to groups in a training or facilitation role.

*Collects and analyzes data to identify trends and areas for improvement.

*Provides process documentation support. Helps document current processes and suggests improvements based on Lean principles.

*Participates in training sessions to develop Lean expertise and skills.

*Contributes to reports and presentations to communicate findings and progress to relevant stakeholders.

*Serves as a supporting resource for Performance Improvement Advisors and Specialists in organizational wide performance improvement efforts.

*Analyzes work streams and data trends and identifies issues. Raises issues identified with Managers and Directors and collaborates to analyze alternatives to determine best outcomes.

*Works across the organization, contributing to the support of the delivery of identified high value transformational improvement programs and projects.

*Assists with applying improvement science and project management methods to particular programs and projects, where directed by the project lead.

*Prepares management reports, and defines and evaluates problems and recommends solutions.

*Interprets and analyzes data to identify risks and opportunities for program/process improvements.

*Assists performance improvement team with the annual plan deployment cycle including contributing to the development and deployment of goals, and the check/adjust process.

*Researches industry best practices to promote change and innovation.

*Performs other related and incidental duties as needed or assigned.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor's degree in business administration, healthcare administration, public health, nursing, public administration, finance, mechanical, electrical, industrial, operations, civil engineering, or related field from an accredited college or university. Master's degree in healthcare, business, engineering or related field preferred.

Experience: One (1) year of progressively responsible and directly related work experience

License/Certification: None

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

*Knowledge of project management process and systems.

*Ability to perform complex project tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment.

*Ability to develop a sound knowledge of stakeholders and anticipate and respond to stakeholder needs.

*Ability to work independently and as part of a team to achieve goals and objectives.

*Ability to make presentations in a confident and engaging manner.

*Knowledge on how to analyze data and present finding in an easily understandable manner.

*Ability to rapidly learn and apply (with guidance) improvement science principles, steps, and tools in the various activities.

*Ability to learn and apply Performance/Process Improvement methodologies and techniques through a variety of on-the-job, formal, and self-study techniques.

*Ability to communicate effectively, clearly concisely, and persuasively at all levels of organization, demonstrating a willingness to listen and respond appropriately.

*Ability to establish and maintain effective working relationships with individuals at all levels across the organization.

*Ability to collaborate effectively with a multidisciplinary team.

*Ability to learn how to recognize and diagnose obstacles to performance and productivity.

*Ability to solve problems and identify solutions.

*Demonstrated ability to teach others, promote continuous learning, develop self.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (Hourly): $43.56 to $57.77

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.