Quality Lead

Create value at TC Transcontinental.

At TC Transcontinental, we've got it made, and that's because of the expertise of our team.

We have been driving innovation since 1976.

With approximately 7400 employees, TC Transcontinental is a leader in flexible packaging in North America and in retail services in Canada, and is Canada's largest printer. The Corporation is also the leading Canadian French-language educational publishing group. Respect, teamwork, performance and innovation are the strong values held by the Corporation and its employees. TC Transcontinental's commitment to its stakeholders is to pursue its business activities in a responsible manner. We take care of our team, support each other and cultivate a sense of belonging for all.

The Lead Quality Assurance Technician is responsible for assisting the Quality Assurance Manager with the day-to-day tasks of the quality program in the plant. The primary responsibility is to assure final products meet the company's quality standards and adhere to customer specifications

Compensation: $25 - 28/hr, depending on experience.

When your actions lead to success:

• Manage, develop, and mentor QA Techs to operate proactively.
• Ensure QA Techs perform audits, review retains, collect data, and communicate professionally.
• Build analytical and investigative skills within the QA team.
• Foster a culture of ownership, proactivity, and professional communication.
• Oversee operational SQF compliance, including audits, process adherence, and documentation.
• Identify gaps and escalate trends or issues to the Quality Manager.
• Serve as SQF-certified backup for the Quality Manager.
• Accurately enter quality complaints into the system.
• Gather all required information and documentation for investigations.
• Prepare cases for Quality Manager review, approval, or escalation.
• Lead operational aspects of investigations, including fact collection and coordination with department managers.
• Ensure investigations are fully documented.
• Escalate high-risk or complex cases to the Quality Manager for final decision-making or customer engagement.
• Partner with cross-functional teams to implement corrective and preventive actions.
• Track CAPAs from initiation to completion and verify effectiveness.
• Escalate complex or recurring issues to the Quality Manager.
• Monitor GMPs, process compliance, traceability, and operator-collected retains.
• Identify potential risks and quality gaps before they escalate.
• Analyze data and trends to anticipate issues and recommend improvements.
• Communicate professionally with QA Techs, operations, and leadership.
• Provide the Quality Manager with all information needed for strategic decision-making.
• Act as the operational bridge between QA Techs and management.

When your expertise drives us:

• Bachelor's degree preferred (Food Science, Quality, Engineering, or related field)
• SQF Certification Level 2 or higher preferred
• Experience managing QA or quality teams in a manufacturing or food environment
• Minimum 3-5 years in QA/QC in food manufacturing (flexible packaging preferred).
• Experience with SQF, GMPs, or BRC standards.
• Strong computer skills: Excel, databases, QMS systems, and basic reporting tools.
• Proven problem-solving and investigative skills (root cause analysis, trend analysis).
• Excellent communication skills, both verbal and written.
• Leadership or supervisory experience - ability to coach and develop a team.
• Detail-oriented, proactive, and able to prioritize tasks effectively.

When benefits really help you live better:

We offer a comprehensive and flexible benefits package designed to support your well-being and help you thrive-at work and at home. Our offerings include:

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee perks such as discounts on insurance, wireless plans, travel, and more
• Career development opportunities
• A dynamic, inclusive work environment where your voice matters and your growth is supported

EEO

TC Transcontinental is an equal opportunity employer committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable laws in the jurisdictions where we operate.

We are also committed to providing an inclusive and barrier-free recruitment and work environment-promoting dignity, independence, integration, and equal opportunity for all, including persons with disabilities. Accommodations, including alternative formats, will be made available for all parts of the recruitment and selection process. For more information or to request an accommodation please contact talent@tc.tc.

Send us your application. Create something with TC Transcontinental.