Senior Principal Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys Cloud Services, Inc. seeks Senior Principal Consultant in Menlo Park, CA. **Telecommuting allowed for this position.**

Job description as advertised: Design and develop Genesys Cloud software solutions using software technologies. Perform on-going technical solution deployment and technical application support of professional services (PS) capabilities, delivering technical implementation activities to support transition for PS engagements as required. Demonstrate product expertise in most Genesys Cloud products. Provide top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer. Think outside the box when required and develop creative solutions to complex problems that meet customer requirements. Responsible for Change Management (CM) using Cloud, which includes conducting change impact analysis, assessing, and managing key stakeholders, developing and implementing effective communication plans, and creating and delivering training and engagement.Test software plan validation to confirm that our technology products meet the intended use and needs of the users. Identify engagement-related software issues and deliver Genesys Cloud solutions for the customers. Utilize Genesys CRM Integrations and Genesys Cloud SSO Integrations. Initiate and suggest process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions. Stay abreast of technology through internal training, lab development, and industry standard training/certifications. Telecommuting allowed for this position.

Minimum Qualifications:

The position requires a Master's degree in Computer Science, Engineering, or closely related field plus two (2) years of experience in a computer related occupation.

Requires any amount of experience in the following: Agile and Scrum project delivery practices and tools. Genesys Cloud platform. Amazon Web Services (AWS). Development with build apps, integration, and applications leveraging APIs, JSON, and JavaScript. MS Visio. Apache Tomcat, Jetty and Embeddable Framework, Application Programming Interfaces, Data Actions, and Call Flows. SFDC, ServiceNow, MS Teams, and Zoom. Okta, Ping Federate, and Google.

Telecommuting allowed for this position.

Salary: $164,640 to $174,640 annually.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.