Desktop Support Technician

The Desktop Support Technician is responsible for supporting local and remote office computing network operations and procedures. The Technician will work to install, troubleshoot, and support personal computers, mobile devices, printers, network connections, desk phones, and provide support for software and hardware needs.

• Install personal computers, mobile device, desk phones, and printers for new employees.
• Provide overall support for software and hardware needs.
• Troubleshoot issues related to personal computers, phones, and printers.
• Provide basic network troubleshooting and diagnosis.
• Provide excellent Help Desk customer service while responding to phone, email and walk-up requests from users.
• Use technical, analytical and communication skills to accurately identify user PC needs and provide solutions.
• Log help desk activities in the tracking system in a complete, accurate and timely manner.
• Identify critical user and system issues and escalate to the Help Desk Manager when needed.
• Conduct system user training for new programs, when necessary.
• Participate in special projects and other duties as assigned.
• Ensure all aspects of client devices are securely configured.
• Take rotations for "after-hours" on call support responsibilities as required to maintain 24X7 coverage for critical issues.

• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with applicable Federal and State laws.
• All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Understands the potential need to work weekends for intermittent projects for the business.

• At least 1 year of experience in similar Help Desk support role.
• High School diploma required.
• Excellent personal computer, mobile device, network, and printer troubleshooting technical skills.
• Excellent interpersonal, verbal and written communication skills with the ability to translate technical concepts into user-friendly easy to understand language.
• Proficiency in Windows 10 and 11 operating systems as well as MS Office.
• Strong written and verbal communication skills in English
• Knowledge of networking concepts and the ability to troubleshoot network printing and wireless issues.
• Willingness to drive to other local offices, ex. Bolingbrook and Lisle, for help desk support as needed (mileage reimbursement provided).
• Ability to work in a collaborative team environment.

• Associate's or Bachelor's degree in related field preferred.

• Requires sitting at a desk in front of a computer screen for 8 or more hours per day.
• Requires visual acuity to operate a computer, read a computer screen, read policies and manuals
• Requires manual dexterity to operate a computer, phone, fax, scanner

The pay range for this position is $31-$33 per hour and is eligible for an annual bonus. Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more.

$$ Giesecke+Devrient ePayments America, Inc. endeavors to make https://www.gi-de.com/en/careers/jobsaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at (703)480-2300 or hr-us@gi-de.com.

Giesecke+Devrient ePayments America, Inc. is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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