Credit Balance Specialist-Patient Accounting-ABQ
 Presbyterian Healthcare Services | |
life insurance
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 United States, New Mexico, Santa Fe | |
 Feb 12, 2026 | |
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Location Address: Remote Office Santa Fe, NM 87501Compensation Pay Range: Minimum Offer $15.87 Maximum Offer $23.04 Now Hiring: Credit Balance Specialist-Patient Accounting-ABQSummary: Analyzes and Validates accuracy of all accounts with credit balances to determine whether payments and allowances posted are accurate according to contractual agreements and determines if a refund or an adjustment is required to resolve/close the account. Type of Opportunity: Full time Job Exempt: No Job is based: Remote Workers New Mexico Work Shift: Days (United States of America)Responsibilities: *Performs accounts receivable credit balance reimbursement analysis to determine if reimbursement, allowances, and patient payments received are correct. Must make appropriate adjustments and refer any refunds to the Cash Processing team. Documents accounts in accordance with established PHS policies and procedures.*Manages the credit balance report and external correspondence relating to overpayments made by insurance payors or patients within established timeframes. *Responsible for identifying and documenting any insurance payer or internal issues as they arise. Must communicate all issues to teammates and Supervisor or Manager. Responsible for maintaining a file containing all pertinent information for each issue to include correspondence, EOBs, claims, etc. *Responsible for contacting insurance companies, patients, employers, etc to resolve any over payment issues that require their assistance. *Must develop positive working relationships and work closely with all outside agencies contracted with Presbyterian, as well as all third party payers to effectively communicate and resolve overpayment issues. *Must work closely with all PHS departments and teams regarding discrepancies in charges, payments, allowances, etc., posted to accounts. *Must be an effective team member with good communication and organizational skills. Must participate in team meetings, communicate work related ideas and concerns proactively, and assist in finding appropriate resolutions. *Adhere to all PHS and Patient Accounting Policies and Procedures to promote a smooth working environment, and uphold PHS Vision by practicing the CARES behavior at all times. *Cross train in the various patient accounting areas to be completely familiar with all aspects of Patient Accounting functions as they relate to account reconciliation and refunds. *Performs other duties assigned by the Credit Balance/Refund Supervisor and/or Cash Application Manager. Qualifications: High school degree or GED is required, short-term on insurance follow-up, billing and collections. Minimum two years experience in insurance follow-up, billing and collections. One year of similar medical facility, physicians office or experience with a major carrier in claims processing preferred. Demonstrated ability to communicate effectively via telephone and in writing. Computer literate. Must be able to work closely with co-workersAll benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Why work at Presbyterian? About Presbyterian Healthcare Services Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services | |