Account Manager

Position Summary:

Assigned existing divisional key customers that have current distribution agreement, develops a process to maintain visibility and builds relationships with decision makers to foster future business opportunities and retention. Focuses on profitability with the assigned customers, including matching existing business resources with the customers needs, while maximizing the GFS value proposition.

Essential Functions:

• Build strong relationships with key existing customers to focus on growth and retention..

• Understands key players, applications, requirements and trends within the foodservice industry.

• Creates sustainable value propositions for existing customers that aligns GFS capabilities with customer value drivers.

• Fully utilizes company resources and support teams to help the customer with sales, profitability and compliance.

• Strong customer service capabilities to help resolve customer issues and concerns..

• Utilizes and applies customer profitability model and pricing strategies to negotiate customer contracts to ensure the customers achieve a balanced segment portfolio.

• Creates steady growth that is aligned with the organization and GFS distribution network planning.

• Communicates and collaborates with internal and external teams.

• Collaborates with key decision-makers and executives of accounts to maintain and strengthen customer relationships to proper sales representatives for ongoing maintenance.

• Responsible for collaboration with inventory, marketing, sales leadership and merchandising..

• Coordinates the demonstration or presentation of products and discusses applications, using samples or marketing material, emphasizing salable features based on price or value to benefit customer's business operations.

• Reports monthly to the leadership team regarding current and potential customer activities and developments.

• Maintain knowledge of segment through industry magazines and local culinary organizations.

• Demonstrate and deliver understanding of Foodservice Industry and operations.

• Understand areas of customer focus, such as Sales Building, Staffing, Profitability, and Compliance.

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Must have excellent written, verbal, organizational and communication skills as well as problem-solving capabilities.

• Must have ability to prepare and deliver presentations and speak at minor functions as a departmental representative.

• Must have the ability to multi-task, prioritize and be able to work independently or within a team environment.

• Must have strong negotiation, customer service focus, be a strategic thinker, inquisitive, innovative and creative in order to build relationships, network, link resources and apply business practices.

• Ability to understand and utilize market research and P&L statements.

• Ability to develop solutions to a variety of complex problems. May refer to established precedents and policies

• Must be able to travel to different locations.

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words "Accommodation Request" in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.