End User Computing Specialist II

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary

Under general supervision, provide advanced technical support, troubleshooting, and device management for end-user computing systems. This position requires expertise in supporting a variety of hardware, software, and network-related issues, as well as the ability to provide exceptional customer service to end-users. Serves as the primary liaison between hospital users and the IT department. Responds to users' needs via the Help Desk trouble ticket. The End User Computing Specialist II plays a key role in ensuring that all end-user devices and systems are operating efficiently, securely, and in compliance with organizational policies.

Essential Functions:

• End-User Support:
  Provide high-level technical support for end-users, including troubleshooting hardware, software, and network issues.
  Respond to service requests and manage incidents related to desktops, laptops, printers, peripherals, and mobile devices.
  Assist in the resolution of technical problems escalated from the Help Desk and provide guidance on complex issues.
  Support end-users in person, remotely, or through telephone and email communications.
  Respond accordingly to pages per IT Policies (7x24 On Call shift required as scheduled in rotation) (40%)
• Device Management & Configuration:
  Oversee the setup, configuration, and maintenance of desktop, laptop, and mobile devices.
  Install, configure, and maintain operating systems, software, and security patches.
  Ensure all devices are compliant with security standards and internal policies.
  Manage the lifecycle of user devices, from initial provisioning to decommissioning. (20%)
• System Administration & Security:
  Assist in the management of user accounts, permissions, and system access controls.
  Ensure systems are up-to-date with security patches and software updates.
  Support enterprise security measures, such as endpoint protection and encryption technologies. (15%)
• Collaboration:
  Work closely with other IT teams (networking, systems administration, and security) to ensure seamless integration and support for all end-user devices and services.
  Collaborate with business units to understand and address their computing needs and challenges.
  Contribute to IT projects that involve the rollout of new technologies or systems. (15%)
• Training & Documentation:
  Provide end-user training on best practices, software applications, and security guidelines.
  Create and maintain technical documentation, user guides, and FAQs to assist with troubleshooting and user self-service.
  Educate users on available technology resources and assist with the adoption of new systems or tools. (10%)

Education:

• High School Diploma or GED required.

Work Experience:

• Two years working in an area of end-user computing systems support, requiring knowledge in areas of both hardware and software required.

Licenses:

• CompTIA A+ - CompTIA or MCP-Microsoft Certified Professional preferred.

Knowledge, Skills and Abilities:

• Knowledge of networking essentials and TCP/IP, MS O365 Office Suite, Windows 11 operating system, MDM, MAM remote desktop solutions and virtual environments.
• Technical and troubleshooting skills. Good communication and customer service skills.
• Knowledge of Microsoft software products required
• Basic understanding of endpoint security solutions (antivirus, encryption, etc.).
• Familiarity with cloud-based collaboration platforms (Microsoft 365, Google Workspace, XenMobile, JAMF etc.).
• Knowledge of hardware components and their respective interface requirements.
• Ability to ensure all equipment is optimized for maximum performance.

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado's primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.