Bilingual Quality Auditor

Role Description:

The Quality Auditor plays a critical role in enhancing the skills and performance of customer service agents. Primary responsibilities include working closely with various departments to assess and improve the quality of the workforce through training, evaluation, and development initiatives to ensure that employees consistently meet the highest standards of performance.

Responsibilities

• Work with minimal supervision using professional skills, discretion and sensitivity while addressing various quality and training issues.
• Work as a team member in determining departmental needs.
• Serve as a resource for employees and management.
• Provide quality review and training for the further development of each employee.
• Work well with a variety of individuals and resolve issues professionally.
• Be a leader who interfaces with various operations management personnel.
• Provide timely quality follow through in the form of audits and development sessions.
• Performs other work-related duties as assigned.

Minimum Qualification:

• High School diploma, preferably some college

Required Skills:

• Fluent in English and Spanish
• Proficient use of computer systems (MS Office).
• Proven track record of quality work in current role.
• Ability to recognize poor quality work or processes and collaborate with people to improve their work output.
• Ability to describe how to improve work to staff members and recognize good work.
• Organized and attentive to detail.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.