Manager Business Operations - UNCHCS Homecare Infusion Pharm

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Leads a multifunctional team within enterprise infusion services supply chain, overseeing key areas including:

• Patient accounts management for infusion
• Revenue cycle management for infusion
• Infusion related- intake, authorization, billing, and customer success team
• Operational oversight for ancillary teams related to infusion business as assigned

Plays a critical part in ensuring efficient and responsive service to clinical and operational stakeholders, aligning enterprise infusion activities with the unique needs of a healthcare environment. Drives the integration and optimization of the department systems to support accurate, timely, and cost-effective supply chain processes. Leads the development and delivery of targeted education programs to ensure staff competency and compliance with healthcare standards. Additionally, the role involves coordinating cross-functional projects aimed at improving performance, enhancing service delivery, and supporting patient care outcomes. Success in this position requires strong leadership, a deep understanding of healthcare infusion systems, and the ability to navigate complex, fast-paced environments.

Responsibilities:

• Leads a team of high-performing employees with a focus on customer satisfaction, process improvement, critical thinking, technical skills needed for problem solving, and time management. Perform human resource oriented tasks, including participating in the hiring process, onboarding and training of new employees, conducting performance reviews, delivering ongoing training, resolving employee concerns and conflicts, and enforcing policies and procedures.
• Communicates with leadership and key HCS and entity leaders regarding project strategy, direction, and change management alignment. Ensure timely and accurate communication of system changes, issues, and downtime to supply chain stakeholders.
• Manages enterprise infusion support operations, including referral intake and authorizations, customer service staff, revenue cycle, patient account management, and administrative support for ancillary support teams and external partnerships as assigned. Escalate complex issues and monitor to ensure timely resolution.
• Maintains in-depth knowledge of infusion systems, processes, and integrations, especially related to our financial, billing, and operational systems. Provide guidance and mentorship to system support and departmental SMEs. Identify and resolve bottlenecks and system issues in collaboration with process improvement teams
• Leads and facilitates project-related discussions among stakeholder groups to achieve alignment on business process design, data analysis, project goals, and work plans.
• Coordinates activities for small to large-scale projects related to optimizations, system updates, and education initiatives. Support enterprise infusion continuous improvement projects by analyzing workflows and implementing system/process enhancements. Prepare and present project documentation, including project charters, business requirements documents (BRDs), and project planning documents (PPDs), for leadership review.
• Delivers assigned projects on time, within scope and budget, and aligned with strategic and operational goals. Lead identification, facilitation, and execution of change management tasks required to produce successful project outcomes.
• Represents enterprise infusion by presenting key content and processes to leadership and for cross-functional initiatives.
• Ensures alignment and compliance with organization policies and regulatory requirements. Review, update, and maintain department policies and procedures in coordination with enterprise infusion leadership. Support ongoing communication for policy updates and process improvements.

Other information:
Education Requirements:
* Bachelor's degree is required.
Licensure/Certification Requirements:
* None required.
Professional Experience Requirements:
* Seven years of relevant work experience, including at least one year in a management role.
Knowledge/Skills/and Abilities Requirements:
* Proven ability to lead complex project and teams; Excellent communication skills, including facilitation and presentation skills; Proven ability to excel and achieve results in a team-oriented, matrixed environment; Highly responsive to internal and external customers; Interpersonal skills; Ability to work autonomously and with senior executive leaders; Strong executive mind-set; Very organized; Process oriented; Bias towards action and sense of urgency; Ability to focus on continuous improvement; Enjoys and takes pride in organizing and prioritizing multiple work streams

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: UNCHCS Homecare Infusion Pharm

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$41.04 - $59.00 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Durham

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.