New

Service Delivery Coordinator

TEKsystems
$25.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Hawaii, Honolulu
Feb 20, 2026
Aloha! One of Hawaii's telecom companies is seeking a Service Delivery Coordinator. He/she will play a critical role in supporting daily operations by managing administrative tasks, coordinating service activities, and ensuring a smooth experience for customers and internal teams. This position enables engineers to focus on technical work by taking ownership of communication, dispatching, and ticket management. The role requires strong organizational skills, professionalism, and the ability to work with a diverse customer base across state, enterprise, and commercial sectors. Key Responsibilities Customer Communication & Support Serve as the first point of contact for incoming calls and general inquiries. Provide professional, customerfocused support to state, enterprise, and commercial clients. Collect essential information and route issues appropriately to engineering teams. Service Delivery Coordination Dispatch service requests to engineers based on priority, skill set, and availability. Monitor job progress, follow up on outstanding tasks, and ensure timely resolution. Maintain clear communication between customers, engineers, and leadership. Ticketing System Management Clean up, organize, and maintain the ticketing system to ensure accuracy and efficiency. Close resolved or outdated tickets and ensure proper categorization and documentation. Identify and escalate issues requiring engineering attention. Administrative Support Handle routine administrative tasks that support daily operations and reduce engineer workload. Maintain organized records, communication logs, and workflow documentation. Assist with scheduling, coordination, and general office support as needed. Work Environment Hybrid-likely 3 days on-site in downtown Honolulu (Tuesday, Wednesday, Thursday) Drug Test Required, Background Check Required Job Type & LocationThis is a Contract position based out of Honolulu, HI. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Honolulu,HI. Application DeadlineThis position is anticipated to close on Mar 5, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.