Director of Business Operations

• Direct a global team of billing operations professionals to deliver accurate, ontime billing, crediting, and invoicing aligned with forecast expectations.
• Collaborate closely with crossfunctional QuotetoCash partners and business operations stakeholders to support enterprise initiatives and operational improvements.
• Ensure timely management of all customer billing support inquiries by overseeing the team responsible for billing support tickets and resolution workflows.
• Drive and monitor the execution of departmental projects by identifying customer and operational needs, developing business plans, removing obstacles, allocating resources, and partnering with IT and PMO.
• Support strong changemanagement practices by improving communication, documentation, process adoption, and operational readiness across teams.
• Assess and ensure procedural and regulatory compliance by maintaining consistency across billing processes, overseeing audits, and benchmarking against emerging best practices.

• 11+ years of progressive operations experience, ideally within billing operations, shared services, or financial operations environments.
• 6+ years managing and developing multidiscipline teams, preferably with international reach and multiple service types.
• Experience developing and managing billing staff, including coaching, scaling, and performance management.
• Experience using and/or implementing software and billing systems within a multicompany or multilocation environment.
• Knowledge of international accounting practices, including multicurrency translation.
• Strong analytical and problemsolving skills with high attention to detail, accuracy, and processdriven thinking.
• Ability to manage multiple priorities, adapt to shifting demands, and meet deadlines in a fastpaced environment.
• Effective verbal and written communication skills, with the ability to build strong internal partnerships.
• Strong teambuilding skills with a customerservice orientation.
• Bachelor's degree (or equivalent experience); Master's degree preferred.

• Experience leading global billing transformation or centralization initiatives.
• Background in regulatory compliance, internal controls, or audit leadership within billing or financial operations.
• Strong changemanagement expertise and experience implementing new processes or systems at scale.
• Experience operating in complex, multisystem landscapes with integrations across ERP, CRM, or billing platforms.

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.