Telerecruitment Shift Leader

Essential Functions:

Responsible for maintaining the donor calling operations and systems to maximize efficiency-monitors, reports and adjust calling campaigns to insure optimal performance.
* Maintains accurate and updated donor data (data cleansing and data entry), ensure correct documentation, quality assurance, quality control, document accuracy and completeness, follows procedures in accordance with standard operating procedures
* Provides leadership to staff, assisting with daily objectives, questions and system or product issues.
* Answers all incoming telephone and routes appropriately. Handles inquires of recruitment, reschedules and cancellations for all past and potential blood donors.

Non- Essential Functions:

Serve as back up to Management and Supervisors in their absence
* Perform Telerecruiter duties as needed.
* Accountable for achieving individual, department and company blood collection goals through efficient donor scheduling for Rhode Island Blood Center.
* Adheres to and ensures that all Rhode Island Blood Center, Donor Resource Department and Telerecruitment Department policies and procedures are abided by.
* Maintains professional communications with co-workers, donors, sponsors and other Rhode Island Blood Center departments. Displays effective interpersonal relations, projects professional image and support mission statement by words and actions.
* Maintain current knowledge of blood collection criteria and RIBC standard operating procedures.
* Performs other duties as assigned.

Education:

High School diploma or general equivalency required.

Minimum of 2 to 3 years of experience. Must have the ability to deal effectively with a wide variety of people and to maintain professional public relations through excellent telephone, written and verbal communication skills. Excellent interpersonal, customer service and leadership skills. Must have the ability to work independently and willing to work flexible hours, including weekends. Must be able to lift up to 25lbs.

Computer skills required. Must have experience with Word and Excel.

Schedule:

8:00am to 4:30pm during the week. 8:00am to 1:30pm if working weekends.

Proposed Rate of Pay: $24.64/hr.

Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe's Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

This position reports to the Supervisor of Telerecruitment and ultimately the Manager of Donor Center Recruitment. The Telerecruitment Shift Leader is responsible for running the day to day calling operations for the department.