Project Associate

Groundbreaker. Game changer. Pioneer.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

TRC Companies (TRC) is a national engineering and energy efficiency consulting firm that provides integrated services to the energy, environmental, and infrastructure markets across the United States. TRC serves a broad range of clients in the public and private sectors, implementing energy efficiency programs and complex projects from initial concept to delivery and operation.

TRC is seeking a Project Associate to lead the management of income qualified residential single and multifamily energy solutions programs in Kentucky. This position is responsible for receiving program enrollment applications and ushering them through internal review and processes via Customer Relationship Management (CRM) tracking systems. These efforts will be executed while communicating by phone or email with utility customers to seek additional information about an application or provide assistance with program inquiries. As a part of the Operations team, there may be occasional weekend customer support on a rotating basis. The Project Associate also enters data into various tracking databases, paying close attention to detail and looking for inconsistencies and adverse trends that could negatively impact the clients' programs. The Project Associate will be responsible for communicating updates to relevant stakeholders at each phase, removing barriers as needed, and managing each project from initiation to completion. The Project Associate will also follow up on customer leads to generate new program enrollments.

The ideal candidate will have the ability to make independent judgement, be a detail-oriented leader with a positive attitude and who is excellent at multi-tasking while maintaining a high degree of accuracy, efficiency, and reliability. We are looking for an organized team player with a passion for energy efficiency and sustainability.

• Actively support multiple projects throughout their lifecycle by assessing and resolving project issues to confirm timely progress, milestone tracking, and successful completion.
• Collaborate with internal teams and external partners to facilitate project submittals, coordinate logistics, and verify compliance with project procedures and contract requirements.
• Corroborate prompt and accurate processing of project documents by utilizing tools to review, provide insight, track data, generate reports, and monitor performance.
• Develop and maintain effective relationships with stakeholders, project participants, market partners, and contractors to establish smooth project participation and compliance.
• Create and standardize program operational processes such as program manuals, workflows, dashboards, reports.
• Facilitate lessons learned and process improvement meetings amongst the stakeholders to promote best practices and work through challenges as a team.
• Understand monthly and annually contractual energy goals and report on the program's performance metrics.
• Independently manage workload and prioritize critical tasks.
• Work with program staff to actively manage multiple projects through the entire lifecycle in various stages.
• Resolve any barriers that arises for internal and external stakeholders throughout the project cycle.
• Be accountable for the projects that are assigned and notify management if there are any delays or discrepancies to the process.
• Mastery of CRM system and provide input for enhancements or troubleshooting.
• Support customers and stakeholders in understanding, enrolling, and submitting required project paperwork and including relevant supporting documentation.
• Review incoming project enrollments on a regular basis to determine eligibility and request missing information as needed.
• Scheduling and rescheduling of customer appointments in coordination with subcontractor field delivery team.
• Provide outstanding customer service, utilizing excellent communication skills and positive attitude to work with detailed requests from customers, client staff, and internal team members.
• Daily utilization of a CRM tracking system, Microsoft Office and call center software.
• Support other functional teams such as marketing, outreach, field operations, data and reporting.
• Provide general program information to customers with excellent written and verbal communication.
• Ensure enrollments and completions are processed in a timely and accurate manner.
• The ability to work under pressure and to meet frequent deadlines.
• The ability to perform assigned or self-initiated activities to a successful conclusion.
• The ability to work as a team member and independently with little direction.
• Anticipate needs and exercise mature judgment.
• Willingness to learn and adapt to new responsibilities.
• Proactive, self-motivated high performer who emanates a positive attitude and energy.
• Team player who will deliver results effectively and efficiently utilizing resourcefulness, a sense of urgency and responsiveness.
• PC, keyboarding, and typing/data entry proficiency.
• Must be able to create/maintain relationships and work effectively and collaboratively at all levels of the organization.

Minimum Requirements

• Residency in Louisville, KY.
• Bachelor's degree in business administration, or relevant field, and 1 + years of experience, OR A combination of education and relevant work experience will be considered in place of a bachelor's degree in a related field.
• Proficient in MS Office tools (i.e. outlook, word, excel, teams, SharePoint).
• Experience using a CRM or similar system to effectively track customer and/or project details preferred.

Desired Skills and Experience

• Experience with processing complex projects.
• Self-driven and a team player with established critical thinking, analytical, and problem-solving skills.
• Strong teamwork skills that include highly effective communication in-person, over email, and over the phone.
• Ability to work independently and collaboratively with a team and customers.
• Attention-to-detail to ensure project submittals meet the clients' criteria for eligibility and completeness.
• Experience working with a CRM system to manage data and create reports.
• Ability to contribute to multiple projects simultaneously with demonstrated attention to detail.
• Excellent time management skills including the ability to monitor and manage project progress.
• Ability to coordinate, schedule and conduct team meetings professionally.
• Ability to read and monitor performance metrics to support program goals.
• Experience promoting process optimization and automation.

Benefits*:TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation:Employee may be eligible for participation in the Company's annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.We celebrate diversity and are committed to creating an inclusive environment for all employees.

The complete job description and application are available onTRC's career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.