Senior Field Service Engineer

Key Responsibilities

• 2nd Level Incident & Service Request Support (50%)
• Troubleshoot, diagnose, and resolve application and hardware issues on end-user devices (laptops, desktops, RDTs)
• Install/uninstall software, perform data recovery, and maintain system configurations
• Escalate complex incidents to specialized teams when needed, ensuring timely resolution
• Advanced Problem Resolution (20%)
• Lead root-cause analysis for recurring or high-impact incidents
• Develop and document workarounds, knowledge-base articles, and best practices
• Project Participation (10%)
• Act as local IT representative on technology rollouts, upgrades, and global initiatives
• Test hardware/software solutions, validate configurations, and provide feedback to project teams
• Asset & Inventory Management (10%)
• Maintain accurate records of hardware assets, peripherals, and spare parts
• Forecast demand, place purchase orders, and manage vendor relationships
• Supervisory Support (10%)
• Serve as backup to the IT supervisor or manager, coordinating daily operations as needed
• Provide on-the-job coaching and training to junior field service engineers

Qualifications & Skills

Required:

• 5-8 years of field service or technical support experience, preferably in a fast-paced IT environment
• Bachelor's degree in Systems Engineering, Computer Science, or a related field, or equivalent practical experience.
• Certifications such as MCSE, SCCM, ITIL Foundation, or CCENT
• Proficient with Windows/Linux OS, common enterprise applications, and network fundamentals
• Strong troubleshooting skills for desktops, laptops, printers, scanners, and warehouse scanning devices
• Excellent verbal and written communication, with the ability to convey technical information to non-technical audiences
• Detail-oriented, able to manage multiple tasks under pressure while maintaining high quality and accuracy
• Demonstrated ability to work independently and collaboratively in multicultural teams

Preferred:

• Experience with TD SYNNEX or similar distributor applications and processes

• Experience supporting Apple products

• Familiarity with cloud services, VoIP, or virtualization platforms

• Previous exposure to project management or process improvement initiatives

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company