Product Introduction Support Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time remote Product Introduction Support Manager we're looking for? This is a remote role, with a preference for candidates located on the U.S. (or Canadian) North East Coast.

Your future role

Take on a new challenge and apply your industrial and technical expertise in a new cutting-edge field. You'll work alongside a collaborative and innovative team of professionals.

You'll play a key role in ensuring operational efficiency, providing technical support, and driving continuous improvement across our industrial sites. Day-to-day, you'll work closely with teams across the business (engineering, commissioning, warranty, production, and maintenance teams), liaise with clients and operators to understand their needs, and much more.

You'll specifically take care of supporting commissioning, warranty, and maintenance activities, but also contribute to enhancing maintenance procedures and passenger experience.

We'll look to you for:

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  Contributing to continuous improvement initiatives to enhance maintenance procedures and passenger experience

  
  
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  Providing technical support and guidance on commissioning, warranty, and maintenance operations for passenger rail cars and locomotives

  
  
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  Ensuring compliance with safety, quality, and regulatory standards during field support activities

  
  
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  Collaborating with the Engineering Manager to plan and prioritize maintenance tasks

  
  
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  Diagnosing complex technical issues and proposing effective solutions

  
  
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  Liaising with clients and operators to ensure customer satisfaction

  
  
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  Preparing and presenting detailed reports on field activities and project progress

  
  
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  Training and mentoring junior staff in maintenance best practices and company standards

  
  

All about you

We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:

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  Degree in Mechanical, Electrical, or Industrial Engineering

  
  
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  Minimum 5 years of relevant experience

  
  
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  Knowledge of maintenance procedures, fleet support, and operational efficiency in rail or related industries (aviation, bus, large-scale fleet maintenance, or military maintenance)

  
  
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  Familiarity with production/assembly/site management or methods engineering

  
  
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  Proficiency in process-oriented frameworks (Kaizen/5S, task sequencing, maintenance scheduling/planning)

  
  
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  Strong computer proficiency (Microsoft Office suite)

  
  
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  Experience or understanding of passenger rail car maintenance and field support (preferred)

  
  
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  Strong organizational and project management skills

  
  
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  Experience managing people and coaching/mentoring teams

  
  
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  Willingness to travel (up to 65% of the time)

  
  
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  Bilingual skills are a plus (French or Spanish); English is mandatory

  
  
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  Lockout/tagout and general safety certifications/knowledge is a plus

  
  

Things you'll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also:

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  Enjoy stability, challenges, and a long-term career free from boring daily routines

  
  
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  Work with cutting-edge technology and innovative solutions in the passenger rail industry

  
  
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  Collaborate with transverse teams and helpful colleagues

  
  
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  Contribute to innovative projects

  
  
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  Utilise our flexible and supportive working environment, designed to promote collaboration and continuous learning

  
  
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  Steer your career in whatever direction you choose across functions and countries

  
  
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  Benefit from our investment in your development, through award-winning learning

  
  
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  Progress towards professional growth and leadership opportunities in a dynamic and inclusive environment

  
  
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  Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, 401k)

  
  

You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Important to note

As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.