Administrative Support Supervisor

Monday - Friday, 8:00 AM - 5:00 PM

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow's healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

The Administrative Support Supervisor for the Department of Orthopaedics provides strategic operational leadership and high level administrative oversight for a large, complex academic clinical department. The role supervises a centralized team of four administrative professionals who support more than 50 faculty and APPs, manage educational program coordination, and ensure efficient, consistent administrative services.

This position leads workflow planning, workload distribution, priority setting, process improvement, and policy development to maintain quality and compliance in a fast paced clinical environment. It also serves as a lead project manager for major departmental initiatives from senior leadership, coordinating cross functional projects involving multiple stakeholders, tight deadlines, and organizational change.

The supervisor partners closely with the Vice Chair of Operations to support clinical operations, staffing, scheduling optimization, and operational initiatives. They also support Orthopaedic Sports Surgeons and administer the ACGME Sports Surgery Fellowship.

A major responsibility includes leading clinical scheduling operations with advanced oversight of the Qgenda platform, ensuring accurate and compliant scheduling, resolving conflicts, setting standards, and training staff.

The role also manages key HR functions, including hiring, onboarding, coaching, performance evaluation, leave approvals, training needs, and corrective actions. The supervisor will use strong judgment, communication, and interpersonal skills to handle sensitive issues and support departmental leadership.

Overall, the position strengthens administrative infrastructure and ensures high quality support that advances the department's clinical, academic, and operational missions.

High school diploma or equivalency and two years of progressively responsible administrative/office management experience, including some experience as a lead worker; or equivalent combination of training and experience.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.