Sr Support Services Analyst

24-Feb-2026

US (Remote)

10735BR

Company Summary

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary

Deltek's award winning Support Services team provides best-in-class assistance to Deltek's customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities

The Senior Costpoint Materials Support Analyst provides expert front-line and escalated support for Deltek's products to new and existing customers, partners, and internal clients worldwide. Leveraging deep product knowledge and exceptional customer service skills, this role resolves a wide range of inquiries via phone, chat, and email. The analyst thrives in a dynamic environment, demonstrates strong analytical and technical abilities, and contributes to the ongoing development of Deltek's support excellence.

Key Responsibilities:

• Respond to and resolve support requests from customers, partners, and internal clients across multiple channels (phone, chat, email).
• Provide expert guidance and troubleshooting for Deltek's products, with a focus on the projects module and expanding into secondary product areas.
• Deliver outstanding customer service by applying strong listening, problem analysis, and problem-solving skills.
• Research and resolve complex issues, escalating as necessary to ensure timely resolution.
• Maintain detailed documentation of support interactions and solutions provided.
• Collaborate effectively within a team environment to share knowledge and best practices.
• Adapt quickly to new technologies, processes, and shifting priorities in a fast-paced setting.
• Demonstrate developing leadership skills by mentoring peers and contributing to process improvements.

Qualifications

• Strong knowledge of customer service principles and practices.
• Proven experience in problem analysis, troubleshooting, and technical thinking.
• Functional expertise in accounting and projects module support for complex issues.
• Excellent oral and written communication skills.
• Strong attention to detail and ability to multi-task under pressure.
• Working knowledge of MS Office programs (Excel, Word, PowerPoint, etc.).
• Ability to work effectively in a collaborative team environment.
• US Citizenship is required.

• Experience supporting Deltek products or similar enterprise software solutions.
• Demonstrated ability to learn new technologies and processes quickly.
• Developing leadership skills and experience mentoring others.
• Strong judgment and adaptability in a fast-paced environment.
• Growing knowledge in secondary product areas beyond primary responsibility.

Compensation Info

The U.S. salary range for this position is $59,000.00-$104,250.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

Position Type

FT

Travel Requirements

No

Compliance Requirements

Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

EEO Statement

Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

E-Verify Statement

Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify is a registered trademark of the United States Department of Homeland Security.

Applicant Privacy Notice

Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you ("Personal Data") to administer and evaluate your application. We are the "controller" of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.