Manager of Indirect Business

JOB TITLE: Manager of Indirect Business

LOCATION: Houston, TX

POSITION REPORTS TO: Director of Lube Product Management

SCHEDULE: TBD

COMPENSATION: Salary, Commensurate with skills and experience

Job Objective:

The Manager of Indirect Business will provide leadership and management to the Account function as assigned across the organization. Performance of this role must be carried out in a manner which is sales and branch supportive and collaborative, minimizes losses, and meets or exceeds company goals set for indirect business accounts.

RESPONSIBILITIES

* Monitor monthly balances of customers & work closely with management & sales when issues arise

* Willingness to create and utilize innovative solutions for daily tasks to help increase department overall productivity

* Maintain customer files and ensure information is correct

* Develop meaningful relationships with account suppliers by understanding their needs and handling problems with a positive attitude

* Establish and enforce boundaries that are consistent with the account contracts in place

* Manage account team members

* Serve as the point of contact and maintain relationships with account vendors as requested

* Establish and document best practices & SOPs for account processes

* Review account processes periodically to ensure goals/efficiencies are being met/maintained & work with other department stakeholders to ensure processes align as desired (i.e. MDM, Finance, A/R)

* Serve as lead on special projects (ex. vendor portal upgrades/changes, cost/delivery rate changes, IT issues etc.)

* Ensure that all accounts are being posted to/reconciled by team members in a timely manner

* Serve as liaison between accounts team and operations when necessary

* Review regularly the status of invoices to assure that assigned book of A/R is in sound condition, striving to reduce past due balances and increasing current balances

* Follow up on disputes in a timely manner and work with salespeople, suppliers, and customers to resolve.

* Communicate A/R, delivery, or supplier relationship issues to senior leadership

* Process daily data entry for assigned vendors/partners

* Confirm daily orders

* Verify POD's match invoice entry

* Maintain account portals and ensure accuracy

* Oversee account reconciliation

* Manage all invoicing and delivery disputes for accounts

* Have access to and be familiar with the contents of the agreements, roles, and responsibilities of each party in the supply relationship the agreements define

* Maintain relationships with salespeople, and Management as it relates to the status of customer accounts

* Maintain a positive attitude with fellow associates, management and customers

* Work with customers, suppliers, and the branch.

* Establish and maintain positive relationship/communication with other departments and clients to enhance customer service and promote organic sales growth

* Work with customers and the branch and visit them when warranted as approved by management

* Represent the company in a professional manner at all times ensuring quality customer service

* Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures

* Support corporate programs, goals, and initiatives of the company

* Perform additional duties as assigned by the Manager