US Premium Finance Collections Team Lead

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

The Collections Team Lead will provide direction, instructions, and guidance to the collections team. This position will act as the point of contact for employee questions, new hire training, as well as support for the collections team. This position will also communicate effectively and professionally with Insurance Carriers, General Agents, Retail Insurance Brokers, and Insureds to resolve balances on finance agreements as well as achieve targets with regard to account resolution, quality and other performance targets. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:
* Point of contact (first escalation) for collections team questions
* Manage assigned portfolio, keeping current on follow-up communication due. Responsible for tracking and noting balances due US Premium Finance.
* Manage daily/monthly reporting in Excel.
* Review accounts in the portfolio, assisting teammates and sharing knowledge/information, stepping-in where needed.
* Develop and maintain client/business partner relations through superior service.
* Communicate via phone and email, documenting activities in a concise, informative manner
* Utilize in-house web-based system (FinancePro) to keep accurate and current notes on all accounts within portfolio.

Required Knowledge, Skills and Competencies:
* Excellent written and oral communication
* Ability to use office or other equipment
* Efficient in Microsoft Office applications
* Ability to adhere to schedule
* Bi-lingual (Spanish) is preferred

Industry and Work Experience:
* 3 - 5 years of experience in commercial collections or customer service (preferably in commercial insurance or premium finance)
* 1 - 3 years in a team lead or senior role, including training others
* 1 - 3 years of insurance industry experience preferred

Academic:
* Bachelor's Degree required

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance

• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment

• Life Insurance provided at no additional cost to employees

• Accidental Death & Dismemberment Coverage

• Long-Term Disability Coverage

• Paid Sick and Vacation Leave

• 11 Holidays

• Volunteer/Service Day

• Employee Stock Purchase Plan

• 401(k) Retirement Plan

• Ameris Bank matches 50% of your first 8% of contributions to the plan

• Flexible Spending Accounts

• Health Savings Account

• Health Reimbursement Arrangement

• Supplemental Life & Other Insurance Plans

• Identity Theft Protection

• Pet Insurance

• Legal Insurance

• Employee Assistance Program

• Employee Advocacy Program

• Tickets at Work (Entertainment discounts for Ameris Bank Employees)

• AT&T Employee Discount

• Wellness Discounts for Medical Premiums and Other Rewards

• Employee Referral Incentive

• Education Assistance

• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking

• Free Safe Deposit Box

• Free Money Orders, Travelers' Checks and Cashier Checks

• Discount on Mortgage Origination Fee

• Free Online Banking and Free Unlimited Online Bill Payment

• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.