CONSUMER INSURANCE SERVICES MANAGER - 02242026-75417
 State of Tennessee | |||||||||||||||
$4,562.00 - $6,825.00 / month
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 United States, Tennessee, Nashville | |||||||||||||||
| 1616 Church Street (Show on map) | |||||||||||||||
 Feb 25, 2026 | |||||||||||||||
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Job Information State of Tennessee Job Information
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF COMMERCE & INSURANCE, INSURANCE DIVISION, DAVIDSON COUNTY Qualifications Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of full-time professional insurance claims processing (i.e. examiner, adjudicator, adjuster) or underwriter work. OR Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of full-time professional insurance sales management or insurance investigative work, of which two years must have been professional insurance investigative work similar in nature to that performed by Consumer Insurance Inv with the State of Tennessee. OR Graduation from an accredited college or university with a bachelor's degree and experience equivalent to three years of full-time professional insurance investigative work similar in nature to that performed by Consumer Insurance Investigators with the State of Tennessee. Substitution of Experience for Education: Qualifying full-time professional experience in insurance sales management, claims processing, underwriting, or investigative work may be substituted for the required education on a year-for-year basis, to a maximum of four years. Necessary Special Qualifications: None Examination Method: Education and Experience, 100%, for Preferred Service positions. Overview Under general supervision, is responsible for insurance investigative work of considerable difficulty and supervisory work of average difficulty; and performs related work as required. An incumbent in this class has statewide responsibility for managing a unit of the Consumer Insurance Services Division in the Department of Commerce and Insurance, such as Fraud, Market Conduct, or Employee Insurance Benefit Control. An incumbent may also be responsible for supervising the Nashville office of the Policyholder Services Unit. Work involves supervising and conducting difficult aspects of interviewing company representatives. Work involves assigning and supervising field interviewing of complainants, policyholders, agents, brokers, and the general public to gather information, resolve complaints and disputes, and terminate illegal or unethical practices. This class differs from that of Insurance Investigator 2 in that an incumbent of the latter is responsible for the operation of a district office. This class differs from that of Insurance Investigation Director in that the incumbent of the latter directs the statewide program and supervises incumbents of this class. Responsibilities 1. Manages a statewide unit charged with the investigation of complaints, insurance law violations,and resolution of problems of policyholders and insurance industry representatives. Competencies (KSA's) Competencies: Knowledges: Skills: Abilities: Tools & Equipment 1. Basic Office Equipment TN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:
Please include your Driver's License Information under the Licenses and Certifications section of your application. **Agencies may allow an exception based on other factors. | |||||||||||||||