Mobility Advisor II

Weichert Workforce Mobility is hiring a Mobility Advisor II in the West region. The Mobility Advisor II supports transferring employees by managing lowcomplexity domestic and international relocations and delivering a smooth, highquality mobility experience. In this developing advisor role, the Advisor provides program guidance, ensures policy compliance, and actively identifies and promotes Weichert supplier services to meet employee needs and drive program value. The Advisor partners with clients and suppliers, maintains accurate and timely documentation, proactively addresses employee questions, and escalates issues as appropriate to support successful mobility outcomes.

Job responsibilities include, but are not limited to, the following:

Customer Experience & Counseling

• Serves as the primary point of contact for customers, coordinating all phases of the relocation and delivering service in alignment with Weichert standards.
• Conducts a comprehensive needs assessment to understand customer requirements, address unique needs, and adjust guidance as circumstances change.
• Provides ongoing, proactive counseling on policy, benefits, workflow steps, timelines, and required actions.

Referral Management

• Advises clients on additional services that may serve as upsell opportunities.
• Ensures prompt and precise data entry while managing all associated opportunities through successful completion.
• Serves as a liaison with Weichert Financial Services and Weichert Insurance when client engagement requires their support.

Supplier & Partner Coordination

• Coordinates services delivered by Weichert Affiliates and external suppliers.
• Ensures service partners follow required standards and support customers effectively throughout the relocation.

Issue Resolution & Exceptions Management

• Evaluates exception requests and complex situations, recommends solutions, and escalates issues when outside decision-making authority.

Financial & Cost Management

• Manages relocation costs by maximizing program benefits, controlling expenses, and ensuring compliance with contractual and policy requirements.

Quality, Documentation & Compliance

• Regularly reviews all customer satisfaction scores and takes action to drive service excellence.
• Maintains accurate, complete documentation of all conversations, correspondence, exceptions, and file activity to ensure data integrity.
• Performs additional duties as assigned.

The ideal candidate will meet the following requirements:

Education, Certification, and License Requirements

• High school diploma or GED
• Bachelor's degree preferred

Experience

• One (1) or more year of Mobility experience required
• US Home Sale experience preferred
• Customer service background preferred

Knowledge, Skills, and Abilities

• Technically proficient across various platforms
• Strong oral and written communications skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail
• Excellent customer service skills

The estimated base salary range for this position is $50,000 - $70,000 (annually). The rate of pay offered will be dependent upon several factors including candidate's relevant skills, education, work experience, job location/geographic region, and/or certifications.

Weichert offers a comprehensive suite of benefits to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, Paid Time Off (PTO), Flexible Spending Accounts (FSA), and much more.

Weichert is an equal opportunity employer. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.