Property Administrator, Retail Property Management

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners-we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post's Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

Provide administrative support to the property management and engineering teams and prompt, courteous, and high-level customer service to the tenants, visitors, and contractors. Comply with the operational policies and procedures established by JBG SMITH.

Tenant & Lease Support

Prepare and send tenant notices (reminders, policy updates, sales reporting requests) as directed.
• Track and follow up on tenant sales reporting and insurance certificates (COIs).
• Assist with lease administration tasks (move in /out, tenant write offs, assignments, amendments, estoppels, abstracts).
• Maintain tenant contact lists and update tenant guides/building manuals.
• Acts as back-up to the Leasing Coordinator position supporting Leasing and Asset Management.

Accounts & Billing

• Process, code and track invoices and submit for approval.
• Coordinate with utility providers on tenant billing and account updates.
• Produce tenant billings.
• Monitor accounts receivable (AR) and follow up with tenants on outstanding balances. Send tenant statements.

Vendor & Contractor Coordination

• Assist with service contracts (drafting, routing for approval, filing).
• Track vendor compliance (insurance, licenses, expirations).
• Coordinate scheduling for vendors, contractors, and property services.
• Help track and support property inspections and repairs.

Office & Communication Support

• Answer calls, greet visitors, and serve as a point of contact for tenants and vendors.
• Handle mail, FedEx, UPS, courier services.
• Maintain organized filing systems (digital and hard copy).
• Schedule meetings and prepare agendas or supporting materials such as minutes.
• Work with Retail Real Estate Managers to be aware of issues and concerns.

Reporting & Data Management

• Maintain tracking logs for utilities, contracts, inspections, and tenant obligations.
• Assist management with monthly, quarterly, and annual reporting.
• Research and compile data for presentations, reports, or ownership requests.

Special Projects

• Support Retail Managers as needed.
• Help prepare for ownership or lender visits (books, reports, property tours).
• Provide backup assistance for other properties or teams as needed.
• All other duties as assigned.

• High School diploma or equivalent and 2+ years' office experience, preferably in property management or customer service.
• Advanced Microsoft Word, Outlook, and Excel skills.
• Ability to learn internal accounting and other software packages.
• Typing - 40+ WPM
• Top-notch organizational skills.
• Excellent analytical skills, including the ability to accurately collect, interpret, and evaluate detailed data.
• Composed demeanor, professional appearance, positive attitude, and customer-oriented approach.
• Strong problem-solving skills coupled with the ability to work independently and multitask.
• Self-starter with the ability to work independently.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to draft correspondence from verbal guidance and notes.
• Strong proofreading skills.
• Flexible, versatile, and able to adapt to rapidly changing priorities.
• Sound judgment and initiative to properly address and resolve issues.
• Punctual and available to work 8 a.m. to 5:00 p.m., M-F, for on-time and consistent coverage.
• Ability to pass a government background check may be required.
• Bachelor's degree preferred.

Physical Requirements and Work Environment

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions to the extent the Company may do so without undue hardship.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is regularly required to walk and occasionally required to stand, stoop, kneel, crouch, or crawl, and lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The compensation range for this position is $54,000 to $64,000 annually. This position is also eligible for an annual performance bonus. Please note that the compensation range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.