Job Responsibilities:
- Assist with Warranty Claims and Reconditioning
- Review vehicles after the condition report (and possibly, a test drive) is completed. Check for accuracy and update/add/delete damage lines when inaccurate.
- Suggest recon work to estimators, inside/outside coordinators, and clients to improve vehicle values and condition report grades.
- Suggest method of selling/announcing vehicles during the approval/audit process.
- Verify mechanics have correct test drive notes/information/codes related to repairs needed; if not, inform the test driver/management,
- Verify mileage/odometer for every vehicle; communicate with management when changes are made.
- Verify body work/paint times for suggested recon work.
- Add images to CR/damage lines for additional views of damage if missing or hard to see.
- Use Smart Approve technology and tablet
- Understand various account certification levels, NAAA guidelines, Arbitration guidelines, and light system; use this knowledge to qualify vehicles appropriately during sign off and suggest recon work to "upgrade" vehicles
- Communicate with others via email and phone as needed to verify information, suggestions, pricing, vehicle issues, etc.
- Perform responsibilities and any other duties assigned by management independently or with little to no supervision
Who You Are
You know how to get things done and your work ethic speaks for itself - plus, your eye for detail is unmatched. Here's what else you'll bring to the table:
Qualifications:
Minimum:
- A high school diploma/GED and 3 years of experience in a related field; or any degree/certification beyond high school and 1 year of experience; or 5 years of experience in a related field.
- Volkswagen experience a plus
- Proficiency in Microsoft Outlook, Word and Excel.
- Excellent communication, interpersonal and customer service skills.
- Organizational skills
- Ability to lift and carry up to 25lbs (e.g. tools, equipment)
- Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus
- Safe drivers needed; valid driver's license required.
- The ability to drive standard, automatic and electric vehicles.
- Ability to work 50% inside and 50% outside of your day; in all weather conditions
SMCOX
USD 21.83 - 32.79 per hour
Compensation:
Hourly base pay rate is $21.83 - $32.79/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
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Cox
parental leave, paid time off, paid holidays
Feb 27, 2026