Account Specialist

Requisition ID:919195
Store #:111273 EM SMB AM - OH CSC
Position:Full-Time
Total Rewards:Benefits/Incentive Information

At EyeMed, we have a unique perspective on vision benefits. By listening and staying curious, we create innovative vision benefits that are a joy to use.

Our mission is to help people see life to the fullest-and our commitment goes beyond vision benefits. Our passionate employees proudly support the OneSight EssilorLuxottica Foundation, a leading not-for-profit organization with a 100% focus on eradicating the world's vision crisis.

EyeMed is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn.

GENERAL FUNCTION

The Account Specialist manages relationships with an assigned group of clients (including employers, brokers, and consultants) in the small and mid-market business segment. This role involves consulting on vision benefit portfolios, resolving issues, and managing the renewal process. A strong customer focus is required to ensure client satisfaction and retention. The Account Specialist will work with small and mid-market clients with an average book of business ranging from 10 to 1,000 members.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensure client satisfaction and retention of assigned accounts
• Manage relationships with current clients and deliver outstanding customer service
• Serve as a subject matter expert on vision products in the insurance industry
• Provide annual business reviews to major clients and brokers
• Deliver accurate and timely renewal proposals
• Partner with EyeMed Sales and Marketing teams to drive messaging to key clients and brokers
• Respond to inquiries and issues with urgency
• Communicate daily by phone with external stakeholders
• Build strong relationships with internal and external partners
• Maintain or obtain required licensing
• Collaborate with clients to offer optimal vision benefit products
• Finalize and implement negotiated plan designs and renewals

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent experience
• 1-2 years in a service-oriented role with proven success
• Accident & Health Insurance License or ability to obtain within 60 days of hire
• Excellent verbal and written communication skills
• Strong phone presence
• Strong organizational and follow-through skills
• Proficiency in MS Word, Excel, and Outlook
• Ability to manage multiple priorities
• Strong customer focus and ability to anticipate client needs

PREFERRED QUALIFICATIONS

• Experience and knowledge of vision benefits and/or insurance industry
• Sales or account management experience
• Experience using Salesforce.com or similar CRM system

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or emailHRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.