Implementation Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking an experienced Implementation to drive operational excellence, technology enablement, and program delivery across our facilities management operations. This role focuses on program implementation while identifying strategic opportunities, serving as a critical bridge between emerging operational needs and successful program execution. The ideal candidate will lead cross-functional initiatives, manage client and stakeholder communications, and leverage data-driven insights to ensure programs and technology solutions are effectively designed, deployed, and sustained.

Key Responsibilities

Strategic Planning and Opportunity Development

• Lead and partner on cross-functional initiatives to drive operational excellence and program delivery across JLL teams, CRESS, and partner organizations

• Identify and evaluate emerging opportunities before they become formal programs, assessing operational impacts and potential value creation

• Contribute to business case development and provide operational insights for new program justification

• Develop implementation strategies and approaches for operational challenges across partnered functions and technologies, ensuring alignment with data governance principles and business requirements

Stakeholder Coordination and Communication

• Coordinate across JLL/JLLT teams, client teams, strategic partners, and external stakeholders to ensure seamless program execution

• Manage client and stakeholder communications for major programs and strategic initiatives, including change management, expectation setting, and rollout messaging

• Develop or oversee development of training materials and deliver communications for program implementations and tool rollouts

Data Analysis and Business Intelligence

• Conduct ad-hoc analyses and run reports to support project launch, validate program success metrics, and establish sustainable BAU processes

• Partner with BI team to implement new dashboards and reporting solutions through requirements gathering, UAT testing, solution validation, and rollout coordination

• Provide interim reporting support for regular deliverables during transition periods until automated solutions are fully implemented

• Partner with OpEx team on data governance and quality requirements, and Business Operations Analysts on Corrigo solutions

Team Leadership and Program Management

• Manage up to 1-2 Operations Analysts to execute supporting initiatives

• Handle ~6-8 primary initiatives simultaneously while tracking and managing broader initiative portfolios to ensure projects are updated and properly prioritized

• Guide team members through complex implementation activities and capability development

• Ensure effective delegation and coordination of project workstreams

Required Qualifications

Education and Experience

• Bachelor's degree in Business Administration, Operations Management, Facilities Management, or related field preferred; equivalent professional experience will be considered.

• Minimum 5-7 years of experience in program management, operations management, or related implementation roles

• Demonstrated experience managing cross-functional initiatives and stakeholder relationships

• Proven track record of successful program implementation and change management

Technical Competencies

• Experience with or aptitude to quickly learn a wide variety JLL and client technology platforms, operational tools, and reporting applications with minimal training

• Strong data analysis proficiency with ability to run reports, conduct analyses, and translate findings into actionable insights

• Understanding of data governance principles and quality requirements in operational contexts

• Proficiency in requirements gathering, UAT testing, and solution validation for technology implementations

• Knowledge of operational technologies and business intelligence concepts preferred

Leadership and Soft Skills

• Exceptional communication and presentation skills with ability to influence at all organizational levels

• Strategic thinking capabilities with aptitude for identifying opportunities and developing solutions

• Program management background with experience handling multiple concurrent initiatives

• Proven ability to lead and motivate cross-functional teams without direct authority

• Change management skills with experience driving organizational adoption of new programs and tools

• Analytical mindset with ability to translate data into actionable insights and recommendations

• Based in Northern California preferred, with remote work options available. Must be able to travel as needed.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Accepting applications on an ongoing basis until candidate identified.