Project Operations Administrator

Systech International, A Dover Company, is a trailblazer in safeguarding global supply chains through digital traceability, serialization and compliance. As the first company to introduce the world to product serialization, we're celebrating 40 years of product innovation and setting global standards for a range of industries, including pharmaceuticals, medical devices, nutraceuticals and consumer packaged goods. Today, as a proud part of Dover Corporation, a diversified global manufacturer and solutions provider, we continue to lead the industries we serve by delivering cutting-edge technology that secures brands, combats counterfeiting, and ensures product integrity worldwide.

Headquartered in Downers Grove, Illinois, Dover Corporation trades on the New York Stock Exchange under "DOV." Additional information is available atdovercorporation.com.

We are seeking a Project Operations Manager to act as the central link between Project Management, Finance, and external Partners. This role provides essential organizational and business process support within the Project Management Office (PMO), who will be responsible for the end-to-end administrative lifecycle of projects-from initial order entry and resource scheduling to revenue recognition and final audit.

Responsibilities:

* Operational Governance & Project Management: Oversee the end-to-end project initialization process; validate MSAs and complex quotes for fiscal integrity, architect project structures within NetSuite/SPP, and define strategic milestone billing schedules to optimize cash flow.
* Financial Oversight and Revenue Integrity: Partner with Finance to track project margins, manage billing/invoicing inquiries, and validate service estimates for accuracy. Perform the weekly revenue recognition workstream by auditing resource utilization against forecasts, authorizing timesheet adjustments, and resolving billing inquiries to ensure P&L accuracy
* Compliance & Audit: Conduct comprehensive project audits across Finance and Professional Services to ensure all milestones are triggered, documentation and billings are completed. Proactively remediate project overruns, manage NOC (Notice of Change) impacts, and ensure all financial and hardware deliverables are reconciled prior to formal closure.
* Resource & Capacity Planning: Manage global resource allocation for 40+ internal resources and partners. Monitor utilization rates against targets using PSA tools (e.g., OpenAir/Suite Project Pro/Beeline) to ensure balanced workloads.
* Process Excellence & Continuous Improvement: Identify routine problems in current work processes and propose solutions to improve departmental efficiency. Own the development and continuous refinement of SOPs. Design and maintain leadership dashboards to track KPIs, including project health, margin performance, and cycle times.

Qualifications:

* Experience: 5+ years in professional services operations, project management, or a similar role, ideally within a SaaS or hardware/manufacturing environment.
* Technical Proficiency: Expert-level knowledge of project management software (Jira, Asana, or Smartsheet) and CRM/PSA systems (Salesforce, Sage, NetSuite).
* Analytical Skills: Strong ability to translate complex data into actionable insights for executive-level reporting.
* Global Mindset: Proven experience managing distributed teams across multiple time zones and cultures.
* Education: Bachelor's degree in Business, Engineering, or a related field. PMP or Prince2 certification is highly preferred.

Essential Skills:

* Attention to Detail: Ability to audit complex sales orders and legal documents for billing accuracy.
* Communication: Strong ability to interface between Finance, Project Managers, and third-party Partners.
* Microsoft office apps, especially Excel
* Business Intelligence or Data visualization software
* Acts in a manner consistent with Dover' core values

You'll only be the right candidate if you are aligned to our values and culture:

* Is visionary and understands how to execute on the vision
* Be willing to jump in and be "hands on"
* Winning through customers
* High ethical standards, openness and trust
* Expectations for results
* Respect and value people

STATEMENT OF NON-INCLUSIVITY

This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

Work Arrangement: Full Time

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact KeeneHR@markem-imaje.com for assistance with an accommodation.

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