Medical Appointment Clerk

Location: Naval Health Clinic Hawaii - Makalapa
Citizenship Requirement: U.S. Citizen
Employment Type: Contract

The Medical Appointment Clerk provides administrative support to medical and dental clinics by coordinating appointments, updating patient information, and ensuring timely patient access to care. This position plays a key role in supporting healthcare providers, beneficiaries, and overall clinic operations.

High School Diploma (per Exhibit 5)
• No equivalency substitutions permitted

• Proficiency with Microsoft Word and Excel
• Ability to read, write, speak, and understand English fluently
• Strong communication and customer service skills
• Ability to sit, stand, and walk for extended periods

• None required beyond Basic Life Support if applicable

• Must be a U.S. Citizen

• Schedule medical and dental appointments via phone, secure messaging, or other approved request methods in accordance with local guidelines.
• Support Primary Care Manager (PCM) byname assignments and meet required accesstocare standards.
• Maintain and update appointment schedules using government systems such as:
  • CHCS (Composite Health Care System)
  • AHLTA
  • DENTRIX
  • MHS GENESIS

• Validate patient eligibility through the Defense Eligibility Enrollment Reporting System (DEERS).
• Update and verify patient demographic information.
• Register new patients (e.g., newborns) into the system when needed.

• Keep accurate appointment logs and uptodate schedules.
• Use system tools-including detail codes, appointment slot freezing, and TRICARE Online-to manage cancellations, rescheduling, and appointment availability.

• Contact patients or respond to secure messages to schedule, reschedule, or cancel appointments.
• Assist with reminders, noshow notices, and cancellation/reschedule notifications (phone or written forms).
• Create and deliver telephone consults (T-cons) to PCMs and nursing staff following established protocols.

• Excellent communication and customer service abilities
• Strong attention to detail and accuracy
• Ability to follow standardized procedures
• Experience in a medical, dental, or military clinic setting (preferred)